Cannot get past "Contacting ASellerTool Server..."  

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When doing the data download if you cannot get past Contacting ASellerTool Server... then try the following:

**** Make sure the Windows Firewall is turned OFF  ****

*       Windows XP

·         Click Start

·         Click Settings

·         Click Control Panel

*  Click “Classic View” in the top left hand corner of the screen

·         Click Windows Firewall

·         Click “Off”

·         Click “Yes” or “Ok” to any security warnings

*       Windows Vista or Windows 7

·         Click Start (The orb in the bottom left corner of the screen)

·         Click Settings

·         Click Control Panel

*  Click “Classic View” in the top left hand corner of the screen

·         Click Windows Firewall

·         Click “Off”

·         Click “Yes” or “Ok” to any security warnings

**** Make sure any Anti-Virus software is turned OFF ****

  • On Windows XP

    • Open ActiveSync

    • Click File

    • Click Connections Settings and make sure it looks like this

    •  

    • Make sure the 1st check box is checked

    • Make sure the 2nd check box is checked

    • Make sure the 3rd check box is NOT checked

    • Make sure the the next box "Your computer is connected to" is set to "The Internet"

    • Make sure the last check box is checked

    • Click OK

  • On Windows Vista or Windows 7

    • Open Windows Mobile Device Center

    • Click Mobile Device Settings

    • Click Connections Settings and make sure it looks like this

    • Make sure the 1st check box is checked

    • Make sure the 2nd check box is NOT checked

    • Make sure the the next box "Your computer is connected to" is set to "The Internet"

    • Make sure the next check box is checked

    • Make sure the last check box is NOT checked

    • Click OK

  • Take your PDA out of the cradle and do a Soft Reset

  • Try the data download again

 


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Last modified: 12/24/08.