Subscription Questions for new customers

• What is the cost of subscription

• How do your subscriptions work

• How do I cancel my Account

• How do I add/remove a PDA to my existing subscription

• How do I switch user IDs from one PDA/device to another

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Choosing a PDA or Phone

• What type of PDA's will work with ASellertool

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Choosing a Scanner

• What type of scanner do you recommend

• What is the difference between the scanners you offer

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Getting Started

• How do I get started using ASellerTool

• How does Amazon's Sales Ranking work

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PDA Troubleshooting & Tips

My PDA will not turn on

• My PDA screen is not responding

• What is the difference between a Soft reset and Hard Reset

• How do I connect my PDA to the computer

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Scanner Setup & Troubleshooting

My scanner does not come on when I press the button

• How do I set up my Bluetooth Scanner

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Solution to Different Error Messages

• Get "Config File Missing" when trying to scan

• Get " Invalid License" message when scanning

• Get "Invalid ISBN" OR "Not Found" when scanning

• installed the PC downloader & cannot open it

• Get "An unexpected error occurred while trying to connect to the scanner..." when trying to connect Bluetooth Scanner

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Data Download Troubleshooting & Tips

• Cannot get past "Contacting ASellerTool Server..."

• How often should I do a data download

• Can I use a Mac?

• Get "Not Enough Memory Available" when trying to do a Data Download

• Get "License code is invalid" OR "Invalid License" when doing a Data Download

• Get "IO Exception" when trying to do a Data Download

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Software Installation

• How do I install ActiveSync

• How do I install Windows Mobile Device Center

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