This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

• Subscription Questions

• PDA  Questions

• Scanner Questions

• Error Messages

• Data Download Questions

• Other

Subscription Questions

• What is the cost of subscription

• How do your subscriptions work

• How do I cancel my Account

• How do I add another PDA to my account

Back to Top

PDA Questions

• What types of devices are compatible with ASellerTool

• What type of PDA's do you recommend

• My PDA will not turn on

• My PDA screen is not responding

• What is the difference between a Soft reset and Hard Reset

• How do I connect my PDA to the computer

Back to Top

Scanner Questions

• What type of scanner do you recommend

• What is the difference between the scanners you offer

• My scanner does not come on when I press the button

• How do I set up my Bluetooth Scanner

Back to Top

Error Messages

• Get "Config File Missing" when trying to scan

• Get " Invalid License" message when scanning

• Get "Invalid ISBN" OR "Not Found" when scanning

• installed the PC downloader & cannot open it

• Get "An unexpected error occurred while trying to connect to the scanner..." when trying to connect Bluetooth Scanner

Back to Top

Data Download Questions

• Cannot get past "Contacting ASellerTool Server..."

• How often should I do a data download

• Can I user a MAC

• Get "Not Enough Memory Available" when trying to do a Data Download

• Get "License code is invalid" OR "Invalid License" when doing a Data Download

• Get "IO Exception" when trying to do a Data Download

Back to Top

Other

• Will my phone or PDA work with your service

• How does Amazon's Sales Ranking work

• How do I get started using ASellerTool

• How do I install ActiveSync

• How do I install Windows Mobile Device Center

• Check Your Dell X5 Axim Version (Pocket PC 2002 or Pocket PC 2003)

Back to Top