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Account

Account

Create a New Subscription Account Status Move Account to a New Phone Change Number of Devices Upgrade or Downgrade Plan Change Both Number of Devices and Plan Link Your Card on PayPal Update an Existing Card on PayPal Update your Funding Source on…

Account

Source » PDA Sourcing Software » Menu » Account

This screen shows you the current account credentials entered into the PDA, as well as the ability to enter ‘Hidden Mode’. Figure 39 Figure 40 User ID: This is current User ID set inside the PDA. This field can be changed if you do decide to switch the User…

Forget User ID, Password, Account Status and Plan

Account » Forget User ID, Password, Account Status and Plan

If you forget your user ID, password, or check your account status for all your user IDs, please click here. *If you want to check all your accounts, enter the email address you used in the link above.

Move Account to Another Phone (Has a New Phone)

Account » Move Account to Another Phone (Has a New Phone)

You cannot use the same user ID on two devices at the same time. Our system allows you to move your account to another phone or PDA under certain conditions. Please follow the instructions below to see if you can transfer your account to your new device…

Enter Account Info

Source » FBAScan » Enter Account Info

!Before you enter the user ID, you need to disconnect the scanner by turning off the scanner or Bluetooth on your phone. After you disconnect your scanner from the phone, the phone’s keyboard will show up for you to type letter. New User (No user ID yet) From…

Amazon MWS Account

Account » Amazon MWS Account

If you have an Amazon professional seller account, you can sync your MWS account with ASellerTool. You can only associate one AST user ID with your MWS account. After you sync your MWS account, you can also use FBAListing software to do MF or FBA…

Change to a Different PayPal Account (Email)

Account » Change to a Different PayPal Account (Email)

If you need to change to a different PayPal account (Email), please follow the following steps. Make a new subscription here with your new PayPal account. Cancel your old subscription. Please follow the steps here. If there is any overlapping time between your 2…

Update PayPal Funding Source for Subscription(Subscription Payment Failed)

Account » Update PayPal Funding Source for Subscription(Subscription Payment Failed)

Issue: You received an email from PayPal stating “Subscription Payment Failed” Solution: Update your PayPal funding source for this subscription with your current credit card, bank account or PayPal balance. Login to PayPal and click More. …

Transfer MWS registration to another AST user account

Account » Transfer MWS registration to another AST user account

Background: One Amazon MWS seller account can only be registered with one AST user account. If you want to transfer the registration to another AST user account, please follow the steps below: Please contact our tech support. On subject line put [Reset MWS…

Socket Scanner Warranty

Source » FAQ » Socket Scanner Warranty

Check if your scanner is still under warranty. Create a socket scanner customer account. Login to your account. Create a warranty request ticket.

Content

Content

ASellerTool Inc. provides scourcing, listing and repricing solutions to Amazon sellers. Our plan starts from $9.95 a month and offer 30 days free trial to new users. *We have a great referral program, so you can earn money when you refer other sellers to use our…

FBAScan Error Code

Support » FBAScan Support » FBAScan Error Code

Error Code Message Location Solution 2 Please enter account info at Menu -> Account Tap Menu->Account and enter user ID and password. Verify your account info here 3 User ID does not exist Tap…

Installation

List » FBAListing Software » Installation

This software requires you to have a Windows 7 or above computer. It can not run on a Windows XP or Mac OS. You can install Windows on your Mac by using Parallel or Vmware. It is currently in Beta, so if you find any issues, please let us know, so we can improve…

Contact Us

Contact Us

Business Hours: Monday – Friday, 7:00 AM to 3 PM PST. *Before contacting us, you can quickly find the answer to most questions by checking the FAQ or searching this user manual . FAQ Create new or resume a subscription Cancel a subscription Refund…

Restricted Item Notification

Source » FBAScan » Operation » Restricted Item Notification

Based on your selling history, Amazon can restrict you from selling particular products. They are called restricted items to your seller account. When the app starts, you can choose to log in to your Amazon account, so the app can notify you if you are restricted…

Enabling/Disabling Hidden Mode

Source » PDA Sourcing Software » Menu » Account » Enabling/Disabling Hidden Mode

Enable Hidden Mode From PDA, click “Menu” -> “Account”. Checkmark “Enable Hidden Mode” (1) Enter a password in the Admin box (2). Click “Save” (3) on the bottom left-hand side of the screen and hidden Mode will be…

Wrong or Invalid License

Support » PDA Support » Wrong or Invalid License

Get “Invalid License” error message Solution 1: Your current SD card is defective. If you follow our Multiple SD Cards recommendation, you can quickly switch to your another SD card. Take out SD card Replace with your back up SD card. Try to scan…

Restricted Items

List » FBAListing Software (Beta) » Restricted Items

Amazon can restricted sellers from selling certain items. These items are called Restricted Items. The program will notify you if an item is restricted to your account. Click ‘Menu’ -> ‘Restricted’, the program will open restricted items…

Menu

Source » FBAScan for Android » Menu

To open the menu, you can tap the ‘menu’ icon on the top left of the program. Download Operating Mode Buy Items List Lock Screen Data Test Settings Account Basic Triggers Advanced Triggers Pricing Column Order & Color Sales Rank Color Audio Review…

Update an Existing Card on PayPal

Account » Update an Existing Card on PayPal

Update a card Log in to your PayPal account. Click the Profile icon beside “Log Out” and select Profile and settings. Click My money. Click Update next to the card in the Debit and credit cards section. Click Edit or Update Expiration Date under…

Menu

Source » PDA Sourcing Software » Menu

Figure 15 Listing: Allows you to scan and list with the PDA. Empty Buy File: Let you clear the barcodes saved as buy during scanning. Program Setting: Configure this software. Basic Trigger: Setup pricing offer used, pricing and rank buying criteria in a default…

Add or Remove a Device (Change Number of Devices to Use)

Account » Add or Remove a Device (Change Number of Devices to Use)

Add a new device Each device/phone requires its own unique user id. You can not share the same user id on more than one device. And each user id needs to have its own subscription. We do not have one subscription to cover 2 accounts. To add a new device, please…

Referral Program

Referral Program

We offer a great referral program that awards both the referrer and new user. To be eligible, please follow the instructions below: You (the referrer) refer a new user to use our service and give him your user ID. When the new user signs up either a standard or a…

Mac Downloader for Android

Support » PC Downloader » » Mac Downloader for Android

!Unfortunately, there is no automated program on the Mac like PC Downloader, which can download and transfer the database files to your Android phone automatically. It is strongly suggested that, if you cannot download the database through WiFi, customers with access…

Create a New or Resume Subscription

Account » Create a New or Resume Subscription

*Free Trial: If you are a new user, we will give you 100 live searches to try out the lite plan. If you sign up for a standard or professional program, we will refund your first month’s payment in 7 business days so that you can try standard or professional plan free…

Settings

List » FBAListing Software » Settings

After program starts, click Menu -> Settings to bring up Settings screen. A: AST user ID and password: Use the user ID and password when you sync with ASellerTool your MWS account. B: Amazon seller ID: If you are a US seller, use ATVPDKIKX0DER as Marketplace ID. …

Link Your Card on PayPal

Account » Link Your Card on PayPal

You can link your credit card, debit/bank card or bank account on PayPal. They are called funding source. When you sign up for our service, you pick one funding source and Paypal will charge this funding source periodically to pay for the subscription. Link a new…

Change Service Plan (Upgrade, Downgrade, from Monthly to Yearly Plan)

Account » Change Service Plan (Upgrade, Downgrade, from Monthly to Yearly Plan)

If you need to change your service plan (upgrade from lite to professional, or downgrade from standard to lite, change from monthly to yearly and etc.), please follow the following steps. Use your current user ID to create a new subscription here with the new…

Setting up your New SD Card or Old Card from Another PDA

Source » PC Downloader » Using PC Downloader for PDA » Setting up your New SD Card or Old Card from Another PDA

*Please make sure your SD card size is 2 GB. If your SD card is larger than 2GB, it is called SDHC card and you need to install this software on your PDA before your PDA can read the SDHC card. 1GB or less SD card is not large enough to hold database. You need to…

Audio

Source » FBAScan » Menu » Audio

You select which audio clip (2) to play for certain scenarios (1). *For quieter operation, you can choose the ‘vibrate’ (3) or ‘no sound’ option from the sound list for any result listed here. Explanation of Audio Indicators Buy: An item is signaled as…

Troubleshooting

Support » PC Downloader » Using PC Downloader for PDA » Troubleshooting

*If you need to contact us for any help, please check go to www.asellertool.com/support/Contact.htm Download Failed: Cannot Connect to host Verify your computer has an active internet connection by going to a popular website, like www.google.com . If you can get…

Troubleshooting

Support » PC Downloader » Using PC Downloader for Android » Troubleshooting

Download Failed: Cannot Connect to Host PC Downloader cannot connect to Asellertool hosting servers. Verify your computer has an active internet connection by using a browser. If an internet connection is present but download does not start, most likely a…

Setting up your Android Smartphone

Support » PC Downloader » » Setting up your Android Smartphone

Perquisites In order to use the PC Downloader, customers must have a computer running a Windows Operating system, using Windows XP, Vista, 7, or 8. Customers using Mac computers should follow our instructions at Mac Downloader for Android. Android devices will…

Cloning (X51/X51V Only)

Source » PDA Sourcing Software » Installation » Cloning (X51/X51V Only)

The easiest way to install our software is to use “SD Card Cloning” method. This will set up a Dell X51/X51v PDA with all the needed software and correct settings for the best use. !This method will completely erase any other information or programs stored…

Main Screen

Source » FBAScan » Operation » Main Screen

A: ‘Buy’, ‘Reject’, or a custom message for the current item based on the Basic or Advanced Triggers. You can disable it by unchecking Menu -> Settings -> Enable Triggers. B: Product category. C: Product image. You can tap the image to go to the…

Settings

Source » FBAScan » Menu » Settings

Show Restricted: If the item is restricted to your account, display the restricted message, Display Average Sales Rank: Display the average sales rank over the past six months. This will give you a good indication on how fast the item is selling. It is currently…