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Camera (Not Recommended)

Source » FBAScan » Number/Title Entry » Camera (Not Recommended)

You can tap the barcode symbol, or shake the phone (enable in Menu -> Settings -> Shake to Open Camera) to launch the phone’s camera to capture a barcode. The camera is much slower compared to using a scanner and use a lot of battery power. iPhone You need…

MTP/PC Mode (Recommended)

Support » PC Downloader » » PC Downloader Operation for Android » MTP/PC Mode (Recommended)

To setup your device in Media Device (MTP)/PC Mode, follow the steps below after connecting the device to the computer. *Different versions and models of Android phones will give different instructions. These will work as a guideline for most devices, but, if in…

Bluetooth Barcode Scanner (Recommended)

Source » FBAScan » Number/Title Entry » Bluetooth Barcode Scanner (Recommended)

We recommend using an external Bluetooth barcode scanner to enter a number instantly. It will save you a lot of time. We sell a compatible scanner as package #3 here. Here are the video demonstration and tutorial for some of the popular…

Downloading to the SD Card (Recommended)

Source » PC Downloader » Using PC Downloader for PDA » PC Downloader Operation » Downloading to the SD Card (Recommended)

We have a video to show you the whole process here. Please follow the steps below: If it is a new SD card, or a SD card from a different PDA, or you just change to a different PDA, you need to setup your SD card with your current PDA before you can use PC…

Dell X51 PDA Does not Turn On, Screen not Responding, Buttons do not Work

Source » PDA Sourcing Software » Troubleshooting » Dell X51 PDA Does not Turn On, Screen not Responding, Buttons do not Work

Issues: My Dell X51 PDA does not turn on, screen is not responding, or the buttons do not work. Solution: It is possible that you enable the lock button on your Dell X51. This will make your PDA locked down, so it will not respond to your touch. You need to move…

“Invalid ISBN or “Not Found”

Source » PDA Sourcing Software » Troubleshooting » “Invalid ISBN or “Not Found”

Get “Invalid ISBN or “Not Found” message When scanning books, make sure you scan the ISBN barcode starting with 978, and not the UPC barcode starting with 0 or 1. For pocket sized books (Mass Market Paperback), the ISBN barcode is on the first…

Sales Rank Does Not Match

Source » FAQ » Sales Rank Does Not Match

Amazon uses sales rank to indicate how fast an item is selling. Sales rank is always changing. Amazon can update an item’s sales rank every several minutes. Our database or live search can only capture the sales rank at the moment when getting the…

Can not create shipment and add items

List » Support » Can not create shipment and add items

Error: CreateNewShipmentAsync  ErrorCode = 0  Msg = Error in Creating New Shipment  MWSError = True  InternalError = Error: You must include a valid ShipmentId with a call to the CreateInboundShipment operation. Get ShipmentId values by calling the…

Receive the message “not supported content type”

Support » FBAScan Support » Receive the message “not supported content type”

Issue: When you check item on your phone, the screen shows the message “not supported content type” Cause: If your phone connects to a public WiFi hot spot, it may ask for a security authentication or term agreement before an Internet connection can be…

CamelCamelCamel can not remember my login or Keepa does not Work

Support » FBAScan Support » CamelCamelCamel can not remember my login or Keepa does not Work

[Issue] CamelCamelCamel can not remember my login or Keepa does not Work [ANS] Please make sure you Disable Private mode in Safari, then it will remember the login status. Please follow this link.

Can not Write to this SD Card during Downloading

Support » PDA Support » Can not Write to this SD Card during Downloading

If you see this error message: “Can not write to this SD card G;\. The media is write protected. This card my be defective. Please change to another SD card. It is possible the SD card is locked. Please refer to this image to make sure the SD card is in…

Tap FBA/Used/New Header, Amazon Page is Not Loading

Support » FBAScan Support » Tap FBA/Used/New Header, Amazon Page is Not Loading

Issue After scanning an item, I used to be able to select the column heading “FBA”, “New” and “Used” and you would display live additional details. Now no details are shown, just a close button with blank screen. Please see video…

Error: Can not create shipment and add items

List » Support » Error: Can not create shipment and add items

Error: Can not create shipment and add items Amazon requires seller to create a shipment within 48 hours after the item is assigned to a fulfillment center. After 48 hours you can no longer create a new shipment for the item to that fulfillment center. You can add…

Number/Title Entry

Source » FBAScan » Number/Title Entry

You can enter ISBN/UPC numbers with an external barcode scanner, camera, or the numpad. You can also enter a title or ASIN with the standard keyboard. Bluetooth Barcode Scanner (Highly Recommended!) Camera Voice Entry Numpad Standard…

Settings

Source » FBAScan » Menu » Settings

Show Restricted: If the item is restricted to your account, display the restricted message, Display Average Sales Rank: Display the average sales rank over the past six months. This will give you a good indication on how fast the item is selling. It is currently…

Operating Modes

Source » FBAScan » Operation » Operating Modes

FBAScan supports 4 operating modes to search items. DB: (Database Only) The program will only search from the local database on the phone. No Internet is required, so the result is returned instantly. If you sign up for the standard plan, please use this…

Downloading to the PDA (Slower Method)

Support » PC Downloader » Using PC Downloader for PDA » PC Downloader Operation » Downloading to the PDA (Slower Method)

*This method is only recommended for users that have older model Compact Flash scanners with flexible backs that can become defective with frequent removal. Users should download directly to the SD if possible, for the fastest and smoothest experience. Downloading to…

Presort Grading Options

List » FBAListing Software » Presort Grading Options

If you use workflow 1 or 2, you need to presort items based on condition. You can then turn Grading (1) ‘Off’, set quantity (2), condition (3), SKU Prefix (4), Tax (5), notes (6) (7) before you scan items. Change quantity (2) by clicking on the arrow…

Eject SD Card after Downloading

Support » PDA Support » Eject SD Card after Downloading

Here is the video show you how to eject SD card safely from your computer, so the database in your SD card will not be corrupted.

A Note on Restricted Items

Scout » PDA Scouting Software » Pricing Display » A Note on Restricted Items

Figure 4 If an item appears as a ‘Restricted Item’, that means that Amazon will not allow certain sellers to list this item for sale, while other sellers can list this item. If you see an item appear as a Restricted Item on the PDA, then it is possible that you…

Restricted Items

List » FBAListing Software (Beta) » Restricted Items

Amazon can restricted sellers from selling certain items. These items are called Restricted Items. The program will notify you if an item is restricted to your account. Click ‘Menu’ -> ‘Restricted’, the program will open restricted items…

Numpad

Source » FBAScan » Number/Title Entry » Numpad

If an item does not have a barcode to scan, you can tap inside Enter Number to open the numpad. If the number ends with the letter X, you can skip it.

MWS Limitations on FBA/Used/New Price Display for Database Search

Source » MWS Limitations on FBA/Used/New Price Display for Database Search

Issue: Database search is missing some FBA offers or used/new prices are not continuous (missing one or more prices in between) Explanation: Amazon MWS program sorts the lowest 20 used and new prices into different groups based on the condition, seller rating and…

Overview

Source » PDA Sourcing Software » Menu » Advanced Trigger » Overview

Advanced Triggers are for experienced sellers who want more customization when setting a trigger. !If any Advanced Triggers are enabled for a category, the Basic Triggers for that category will not be used. If you want to use Basic Triggers for a category, please make…

Add or Remove a Device (Change Number of Devices to Use)

Account » Add or Remove a Device (Change Number of Devices to Use)

Add a new device Each device/phone requires its own unique user id. You can not share the same user id on more than one device. And each user id needs to have its own subscription. We do not have one subscription to cover 2 accounts. To add a new device, please…

Tips Screen

Source » PDA Sourcing Software » Select Menu » Tips Screen

The Tips screen shows useful tips and tricks for getting the most out of the PDA software. It is set to come up automatically on start-up, and can also be accessed through the Select menu. Figure 28 Figure 29 The Tips screen will display the version number of the…

Replenishing Items

List » FBAListing Software (Beta) » Replenishing Items

Amazon does not allow sellers to list same item in the same condition mulitple times. You need to replenish (increase the quantity) the existing listing if that happens. The program will ask you to either change to a different condition or replenish (increase the…

Audio

Source » FBAScan » Menu » Audio

You select which audio clip (2) to play for certain scenarios (1). *For quieter operation, you can choose the ‘vibrate’ (3) or ‘no sound’ option from the sound list for any result listed here. Explanation of Audio Indicators Buy: An item is signaled as…

Change Service Plan (Upgrade, Downgrade, from Monthly to Yearly Plan)

Account » Change Service Plan (Upgrade, Downgrade, from Monthly to Yearly Plan)

If you need to change your service plan (upgrade from lite to professional, or downgrade from standard to lite, change from monthly to yearly and etc.), please follow the following steps. Use your current user ID to create a new subscription here with the new…

IO Exception (IOException)

Support » PDA Support » IO Exception (IOException)

When you scan a book and the program reads IO Exception. It means either your SD card is defective or you did not download database properly. To troubleshoot, please follow the steps below: If you follow our Multiple SD cards recommendations, you can immediately…

Referral Program

Referral Program

We offer a great referral program that awards both the referrer and new user. To be eligible, please follow the instructions below: You (the referrer) refer a new user to use our service and give him your user ID. When the new user signs up either a standard or a…

Refund Policy

Account » Refund Policy

Service Refund Similar to other online services (Netflix), we do not offer pro refund after you sign up and cancel. You can continue to use until the end of the subscription term. Please make sure that you will use our service for a long term before you sign up for…

Config File Missing

Source » PDA Sourcing Software » Troubleshooting » Config File Missing

Get “Config File Missing” error message There are 2 solutions to this error message: Solution 1: Your current SD card is defective. Take out SD card Replace with your back up SD card. Try to scan again. We recommend you always have multiple SD cards…

Scanfob 2002/2005

Support » FBAScan Support » Setting Up Bluetooth Scanners » Scanfob 2002/2005

Step 1: Scan the three barcodes listed below. This will allow the scanner to scan ISBN barcodes. *Step 2: Connecting Scanner via Bluetooth as a Keyboard (HID) Scanfob 2002 Follow the instructions after Setup for connecting Scanfob® 2002 via Bluetooth as a…

SDHC Card

Support » PDA Support » SDHC Card

Dell Axim X51/X51V PDA does not officially support SD card larger than 2GB. They are called SDHC card. We found a software that allows your PDA to read SDHC card. Since this software is not officially supported by Dell, please use it at your own risk. Video to…

USB Mass Storage

Support » PC Downloader » » PC Downloader Operation for Android » USB Mass Storage

This mode is used only when you cannot connect your Android device to your computer in MTP/PC Mode, as shown in the previous section. At this time, this mode is depreciated; most smartphones that require a wired connection to download do not have an option to place…

Trouble to touch PDA Screen

Support » PDA Support » Trouble to touch PDA Screen

If you have trouble to touch your PDA’s screen, then you need to do screen alignment to calibrate the screen again. Please follow this video to use the align screen program on your PDA. If the PDA can not pass the screen alignment, or you still have trouble to…

Troubleshooting

Support » PC Downloader » Using PC Downloader for PDA » Troubleshooting

*If you need to contact us for any help, please check go to www.asellertool.com/support/Contact.htm Download Failed: Cannot Connect to host Verify your computer has an active internet connection by going to a popular website, like www.google.com . If you can get…

Troubleshooting

Support » PC Downloader » Using PC Downloader for Android » Troubleshooting

Download Failed: Cannot Connect to Host PC Downloader cannot connect to Asellertool hosting servers. Verify your computer has an active internet connection by using a browser. If an internet connection is present but download does not start, most likely a…

Important: FBAScan Version 7 returns Total/Landed Price (List + Shipping Cost)

Source » Important: FBAScan Version 7 returns Total/Landed Price (List + Shipping Cost)

Critical Amazon Game Changing Policy and ASellerTool Scouting Programs Now Return LANDED Price. Background: Shipping cost for merchant-fulfilled (Non-FBA) items were used to be a fixed $3.99. For example, an item with $4 list price and $3.99 shipping will have the…

Amazon MWS Account

Account » Amazon MWS Account

If you have an Amazon professional seller account, you can sync your MWS account with ASellerTool. If your MWS account has never being synced with ASellerTool before, you will have one month professional plan to try our service out. You can only associate one AST…

Multiple Listings

Source » FBAScan » Operation » Multiple Listings

An UPC number can have multiple listings on Amazon.com. Database search: The app can only show one listing. Live search: The app is able to show the multiple listings for the same UPC number. Non media items have higher chance to have multiple listings, We…

Opticon OPN-2006 or Scanfob 2006

Support » FBAScan Support » Setting Up Bluetooth Scanners » Opticon OPN-2006 or Scanfob 2006

From your phone, go to Settings -> Bluetooth, then disable Bluetooth on your phone. This will make sure the scanner is Not connected to the phone during the factory reset or configuration of the scanner. Turn on your scanner, print the HID barcode below and scan…

Installation

List » FBAListing Software » Installation

This software requires you to have a Windows 7 or above computer. It can not run on a Windows XP or Mac OS. You can install Windows on your Mac by using Parallel or Vmware. It is currently in Beta, so if you find any issues, please let us know, so we can improve…

Contact Us

Contact Us

Business Hours: Monday – Friday, 7:00 AM to 3 PM PST. *Before contacting us, you can quickly find the answer to most questions by checking the FAQ or searching this user manual . FAQ Create new or resume a subscription Cancel a subscription Refund…

Select Menu

Source » PDA Sourcing Software » Select Menu

Figure 16 Data Test: Check downloaded database, if pricing information appears, that means the data is good and can be used. Buy: If an item is showing ‘Buy’, then it is automatically added to the buy.txt file. If it does not give you a buy signal, you can…

Downloading Database

Source » FBAScan » Operation » Downloading Database

If you want to check the items super fast, you need to download the database to your phone (requiring standard or professional plan). This will allow the app to check the price without the Internet and return the information in less than a second. When you use…

Trigger Configuration

Source » PDA Sourcing Software » Menu » Advanced Trigger » Trigger Configuration

Figure 14 Trigger Configurations: 1) Enable: Enables/disables this trigger to determine if an item is a buy or reject. 2) Ignore FBA Offer: When checked, this trigger will not consider FBA offers. Only Merchant Fulfilled Prices will be used to select the offer…

FBAScan Error Code

Support » FBAScan Support » FBAScan Error Code

Error Code Message Location Solution 2 Please enter account info at Menu -> Account Tap Menu->Account and enter user ID and password. Verify your account info here 3 User ID does not exist Tap…

Setting up your Android Smartphone

Support » PC Downloader » » Setting up your Android Smartphone

Perquisites In order to use the PC Downloader, customers must have a computer running a Windows Operating system, using Windows XP, Vista, 7, or 8. Customers using Mac computers should follow our instructions at Mac Downloader for Android. Android devices will…