If you need to change the number of devices on your subscription and also change to a new plan, follow these steps.

  1. Each device requires its own unique user ID. If you want to add a new device, you need to create a new user ID.
  2. After you decide which plan you want to use, make a new subscription for each of your user IDs. Ex: If you need to use 2 phones, then you need to have 2 User IDs (one for each phone). You then need to make a subscription that includes both of the user IDs.
  3. Cancel your old subscription. Please follow the steps here.
  4. If there is any overlapping time between your old and new subscriptions, send an email to support@asellertool.com.
    1. Enter Change Subscription as the subject.
    2. In the content, list your old user IDs, new user IDs, and user IDs you would like to add or remove.
    3. Please list your old plan and the new plan.
  5. Billing will refund overlapping time between the 2 subscriptions for the same user ID.

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