Business Hours: Monday – Friday, 8:00 AM to 3 PM PDT.


  1. Create new or resume a subscription
  2. How to check if an item is restricted
  3. Cancel a subscription
  4. Use a New Credit Card
  5. Refund Policy
  6. Change Service Plan
  7. Add or remove users
  8. Move my account (user ID) to another device
  9. FBAScan Error code
  10. Forget user ID, password or check your account status
  11. Install PC Downloader to download database on your PDA
  12. Sync your MWS Account

If the FAQ above or this manual does not answer your questions, you can contact us via:

  1. E-mail (Please include your user id and PayPal email address, so we can help you as soon as we can without further delay.)
  2. Online Chat (8 AM to 3 PM PST M-F)
  3. Join Facebook ASellerTool Community Support Group and you can pm admin via Facebook Messenger if your issue is still pending or urgent.


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AST Staff wrote: Apr 10, 2017

We now return Landed (Total) price that includes both listing and shipping price. Please read this topic about Amazon game changing policy: