Error Code Message Location Solution
2 Please enter account info at Menu -> Account Tap Menu->Account and enter user ID and password. Verify your account info here
3 User ID does not exist Tap Menu->Account and verify user ID is correct. Verify your account info here
4 Password for user ID is wrong Tap Menu->Account and verify password is correct. Verify your account info here
5 User ID is assigned to another phone Live Search Please contact us with your reason of switching device.
11 Weekly scan limit exceeded. Quota will be reset on Fri night. Live Search Set operating mode to DB and use live search by tapping WiFi icon
12 High frequency scanning is not allowed Live Search You scan too fast. Contact us if you want to increase the scanning rate
13 [account] is expired, please subscribe at http://www.asellertool.com/pricing.html Live Search Your previous subscription is expired. Please follow this topic to resume your subscription
14 Please subscribe at http://www.asellertool.com/pricing.html (We refund the 1st month to new users) Live Search Follow this topic to start a subscription. NOTE: Only Standard or Professional subscription is eligible for 30 days trial.
15 You have not started trial local-DB scouting. DB Download Please either (1) follow this topic to start a subscription, or (2) register your MWS seller account here.
21 Please register your Amazon MWS Seller Account with ASellertool LIVE Search If you are from Canada, please register your MWS seller account here if you are from UK and other European countries, please register your MWS seller account here
31 Please subscribe [your-user-ID] to Standard or Professional plan in order to download DB. DB Download To download database, a Standard or Professional plan is required. Please follow this topic to create or resume your subscription.
32 [your-user-ID] is on Lite plan for LV search only. Upgrade to Standard or Professional plan to download DB DB Download To download database, a Standard or Professional plan is required. Please follow this topic to upgrade your subscription.
33 [your-user-ID] has exceeded the limit of switching device. DB Download We have a limitation on how often you can switch device. Please contact us with your reason of switching device and indicate whether you are using Google-Fi as carrier on your phone.
34 [your-user-ID] is used by another device recently.. DB Download We have a limitation on how often you can switch device. Please contact us with your reason of switching device.
35 In order to start trial for DB download for [your-user-ID], you need to either register MWS with AST, or subscribe to Standard or Professional. DB Download Please either (1) follow this topic to start a subscription, or (2) register your MWS seller account here.
36 This Amazon Merchant had been used for trial. Please subscribe [your-user-ID] to Standard or Professional. DB Download The Amazon Merchant account had been in use with two other AST accounts, and thus is not eligible to be used for trial. In order to download database, please follow this topic to create subscription.
71 One Amazon MWS seller account can only be assigned to one AST user account. MWS Registration Please see resolution

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