Search
Related topics are listed below.
Remote Desktop Support
Support » PDA Support » Remote Desktop Support
If you have issues with our desktop software like PC Downloader, Mac downloader, FBAListing, or other software, it is best to allow us to remotely access your desktop to troubleshoot. Please follow the steps below and see this video to show you how to run and install…
PDA Support
Support » PDA Support
Upgrade Dell X51/51V PDA to ROM A12 SDHC Card Cannot Write to this SD Card during Download Remote Desktop Support Config File Missing Wrong or Invalid License IO Exception Dell PDA Does Not Turn On, Screen Not Responding, Buttons Not Responding Transfer to…
TurboLister (Amazon listing software with FBA support)
TurboLister (Amazon listing software with FBA support)
ASellerTool TurboLister software allows you to list items on Amazon as Fulfillment by Amazon (FBA) or Merchant Fulfillment (MF) in just a few simple steps. It is as good as any other paid ($$$) listing software, so you can save $40 or more every month from your hard…
How to Hire a Remote Worker to List for Me
TurboLister (Amazon listing software with FBA support) » Support » How to Hire a Remote Worker to List for Me
If you ship your items to a remote location or have a remote worker to list for you, please follow the steps below. They can use TurboLister to list your items, create a shipment, do box content and print out 2D box content barcode. But you should not give them…
Free Rental of Windows Laptop with TurboLister for Mac Users
TurboLister (Amazon listing software with FBA support) » Support » Free Rental of Windows Laptop with TurboLister for Mac Users
*Mac users: You can install Parallel which will install a Windows virtual box inside your Mac. This will allow you to install TurboLister. If you do not have a Windows computer to use AST TurboLister, we offer free rental of a Windows laptop computer with $40 Shipping…
Troubleshooting
Scoutly (Sourcing) » PC Downloader » Troubleshooting
*If you need to contact us for any help, please check go to www.asellertool.com/support/Contact.htm Download Failed: Cannot Connect to host Verify your computer has an active internet connection by going to a popular website, like www.google.com . If you can get…
SerialMagic Gears for Scanfob
Scoutly (Sourcing) » Scoutly scouting app » Support » Setting Up Bluetooth Scanners » SerialMagic Gears for Scanfob
If you have a Scanfob scanner from SerialIO, you can connect the scanner to the phone with the Serial Magic Gears app. *Print out the SPP Quickstart Guide from https://serialio.com/support. *For instructions on connecting the Scanfob to an iPhone, click here. To…
Contact Us
Contact Us
FAQ Cancel a subscription Scoutly Error code TurboLister Error code Create new or resume a subscription Use a New Credit Card Refund Policy Change Service Plan Add or remove users Move my account (user ID) to another device How to check if an item is…
Scoutly App on Android Watch
Scoutly (Sourcing) » Scoutly scouting app » Scoutly App on Android Watch
By using the Scoutly app on your Android watch, you can put your phone inside the pocket and raise your wrist to get a quick glimpse of the information from your watch. The Android watch needs to support Google Wear OS and have a Play Store app. We recommend Samsung…
How to Save a Web Page
Support » How to Save a Web Page
FireFox Go to the webpage you want to save. Click Menu icon and “Save Page As” Pick a location and save as html file. Email us the html page at support@asellertool.com Chrome Go to the webpage you want to save. Right-click the page and…
Troubleshoot SD card
Support » PDA Support » Troubleshoot SD card
How large is the SD card? If the PDA was from us, it can support up to 16GB SD card. If not, then it can only support a 2GB SD card. After you insert the SD card in your PDA, you can see the SD card through the File Explorer app from your PDA -> Program. If not, the…
Lowest Price in Offer Group
PDA Scouting Software » Pricing Display » Lowest Price in Offer Group
For each item, Amazon will get the 20 lowest prices in both used and new condition, then sort them into different groups based on condition, fulfillment channel (FBA or merchant), and seller rating. Amazon will then return only the lowest price from each group back to…
Install Scoutly on Android Watch
Scoutly (Sourcing) » Scoutly scouting app » Scoutly App on Android Watch » Install Scoutly on Android Watch
Your Android watch needs to support Google Android Wear OS and have a Play Store app on your watch. If you are looking for an Android watch, we recommend Samsung Galaxy Watch 4 or newer. You can get a slightly used Galaxy Watch 4 for $150 from eBay. If you already…
Use Another Phone
Account » Use Another Phone
You cannot use the same user ID on two phones simultaneously. But you can log out of Scoutly from one phone. Then you can log in to Scoutly on your other phone. Make sure your current phone has a good Internet connection. Go to Menu, and scroll down until you see…
Account Deletion
Account » Account Deletion
If you want to delete your account, please follow the steps below: Cancel subscription. Email support@asellertool.com with the subject Account Deletion, state your user ID and explain why you want to delete your account.
Send program log files
TurboLister (Amazon listing software with FBA support) » Support » Send program log files
Steps Open File Explorer on your computer. Go to c:\users\%USERPROFILE%\AppData\Roaming\FBAListing Make a zip file of FBAListing folder Email the zip file to support@asellertool.com or send via chat
Socket Scanner Warranty
Scoutly (Sourcing) » FAQ » Socket Scanner Warranty
Check if your scanner is still under warranty. Create a socket scanner customer account. Login to your account. Create a warranty request ticket.
Trouble Shooting Scanner Issues with SwiftKey
Scoutly (Sourcing) » Scoutly scouting app » Support » Setting Up Bluetooth Scanners » Trouble Shooting Scanner Issues with SwiftKey
KDC 200/200i possible solution: “I figured out what the problem was. After the update to support typing when paired with a scanner, the issue arose. I am using a very popular 3rd party keyboard app, SwiftKey, and it was causing complications. To fix the issue, I…
Content
Content
ASellerTool Inc. provides two software : Scoutly for scouting, and TurboLister for listing to Amazon sellers with one low pricing plan from $8.83 a month (when choosing annual plan) and we offer a 30-day free trial to new users of our professional plan. You can cancel…
What’s New?
PDA Scouting Software » What’s New?
Changes in 9.6 The Data Download option, which allows downloading directly to the PDA, has been replaced by faster, more reliable download options with PC Downloader or Web Download. Please see http://www.asellertool.com/support/DownloadMain.htm. The new categories…
OVER_ASIN_GUIDANCE Error when adding an item to FBA Shipments
TurboLister (Amazon listing software with FBA support) » Support » OVER_ASIN_GUIDANCE Error when adding an item to FBA Shipments
OVER_ASIN_GUIDANCE Error According to Amazon Seller Support, when receiving this message it means that you or Amazon has reached the maximum inventory quota allowed for this product in the FBA warehouse, due to capacity or other restrictions determined by…
Plan and Trial
Plan and Trial
We offer two service plans starting at $9.95 per month. Each plan offers you a free trial to evaluate. A subscription to the Lite plan allows you to scan and scout items in the Scoutly app using the live search feature, which requires an internet connection. A…
Quick Selection and Switch Database
Scoutly (Sourcing) » Scoutly scouting app » Operation » Quick Selection and Switch Database
You can switch database, change to a different trigger or operation mode from the Scout screen. Tap country flag to go to Quick Selection screen Select a different country. We support Amazon.com, Amazon.ca, and Amazon.co.uk databases. If you have already downloaded…
Refund In the App iTunes Purchase or Cancel iTunes Subscription
Account » Refund In the App iTunes Purchase or Cancel iTunes Subscription
If you paid for our service by using Apple iTunes payment (in-app purchases) then Apple doesn’t provide a way for the developer to refund the payment to you. The only option is to contact iTunes Store Customer Support to request a refund. Please check this…
TurboLister Release Notes
TurboLister (Amazon listing software with FBA support) » TurboLister Release Notes
Release Notes TurboLister is a FREE listing software for ASellerTool Scoutly users. You can always “download the latest version here. And then view the installation tutorial here. If you already use Scoutly (even on trial), you can also use TurboLister to list…
Change to a Different PayPal Account
Account » Change to a Different PayPal Account
If you need to change to a different PayPal account (Email), please follow the following steps. Make a new subscription here with your new PayPal account. If you are still in your old PayPal account during your subscription, please log out of your old PayPal account…
FBA Stranded Inventory
TurboLister (Amazon listing software with FBA support) » Support » FBA Stranded Inventory
Please follow the steps below to troubleshoot your FBA stranded inventory Check the feed status in TurboLister for that shipment, if the feed is complete, then they are successfully listed on Amazon.com. If you do merchant fulfillment, a successful feed means all…
Refund Policy
Account » Refund Policy
In general, there is no refund for subscription payments. If you no longer use the service, please cancel it here. Your service will remain active until the current subscription expires. Any unused time will not be refunded. However, there are two exceptions where we…
Entering Barcodes
PDA Scouting Software » Entering Barcodes
Using a CF Scanner In order to scan barcodes using a CF Scanner, make sure the scanner is inserted into the Compact Flash (CF) slot on the top of the PDA, and then press the “SocketScan” button on your PDA. If you bought the scanner package from us, you can press…
Change Service Plan (Upgrade, Downgrade, from Monthly to Yearly Plan)
Account » Change Service Plan (Upgrade, Downgrade, from Monthly to Yearly Plan)
To change your current service plan, whether it is an upgrade, downgrade, or a change from monthly to yearly, please follow the steps outlined below: Click here to create a new subscription for the desired plan using your current user ID. We cannot change your…
Alternative Payment Method
Account » Alternative Payment Method
If you do not want to use the PayPal subscription payment method, choose the two options below. Credit Card: You can consider package #7 or #8 for three months of prepaid lite or pro plan at https://asellertool.com/packages.html. You can use a credit card. Personal…
Install Dymo 450
TurboLister (Amazon listing software with FBA support) » Printer Setup » Install Dymo 450
Please follow the steps below to install the Dymo 450 Turbo printer. Download Dymo 450 Turbo printer software driver from the Dymo website. Double click the driver file to Install. Turn on Dymo 450 Turbo printer and connect its USB cable to your…
SDHC Card
Support » PDA Support » SDHC Card
Dell Axim X51/X51V PDAs do not officially support SD cards larger than 2GB. Cards larger than 2GB are called SDHC cards. There is, however, software that allows your PDA to read SDHC cards. Since this software is not officially supported by Dell, please use it at…
Presort Grading Options
TurboLister (Amazon listing software with FBA support) » Presort Grading Options
If you use workflow 1 or 2, you need to presort items based on condition. You can then turn Grading (1) ‘Off’, set quantity (2), condition (3), SKU Prefix (4), Tax (5), notes (6) (7) before you scan items. Change quantity (2) by clicking on the arrow…
Socket 7Ci
Scoutly (Sourcing) » Scoutly scouting app » Support » Setting Up Bluetooth Scanners » Socket 7Ci
Videos Check if the scanner is 7Ci or not. Pair with an Android phone. Pair with an iPhone Please follow the instructions below to connect your Socket 7Ci scanner to your phone: Go to Settings -> Bluetooth*from your phone, then disable Bluetooth on your…
Manual Install PDA Software
PDA Scouting Software » Installation » Manual Install PDA Software
* You can always ship the PDA to us, and we can install it for you for $35 s&h. Contact us at support@asellertool.com for detail. Step 1. To install the scouting software manually, please check here and only choose SD Card Install to PDA, as Windows no longer supports…
How Listing Works
PDA Scouting Software » Menu » Listing with PDA » How Listing Works
Step 1: Print out the Command Barcodes from PDA Listing Command Barcodes and the Special Comment Barcode sheet generated from the Listing Tool program. This will allow you to scan them to set their condition, fulfillment channel, and description of the listed…
Send your TurboLister session file (Export Json File)
TurboLister (Amazon listing software with FBA support) » Support » Send your TurboLister session file (Export Json File)
If you have an issue when using TurboLister, you can send your TurboLister files to us, so we can try to duplicate your issue. Depends on your issue, we will need JSON, Feed and crash log file. 1. JSON File Go to TurboLister, click Menu Click Settings from the…
Data Test
PDA Scouting Software » Select Menu » Data Test
You can verify that the data on your SD card is working properly by selecting the ‘Data Test’ feature in the select Menu. This will check the licenses and data files afresh to ensure all information is intact and functioning properly. Figure 26 Figure 27 If data…
Privacy Policy
Privacy Policy
Introduction ASellerTool Inc. is committed to protecting the privacy of your data. This Privacy Policy explains more specifically what information ASellerTool Inc. (together, “ASellerTool ,” “we” or “us”) collect and receive from Account Holders and End…
How to build a large shipment
TurboLister (Amazon listing software with FBA support) » Support » How to build a large shipment
!Due to Amazon’s recent API change, we no longer support *Add to the Existing Shipment”. This section is currently obsolete unless Amazon supports this feature again. If you want to build a large shipment, please follow the steps below. Assume you want…
Manual Install TurboLister
TurboLister (Amazon listing software with FBA support) » Support » Manual Install TurboLister
We recommend Windows 10. If you have Windows 7, make sure you upgrade to Windows 7 service pack 1 Issue: During installation, there is a pop-up window that telling you “A program run as part of the setup did not finish as expected. Contact your support personnel…
Add a User or Remove a User (Scout Team)
Account » Add a User or Remove a User (Scout Team)
Add a User Remove a User You can use your account on one phone at a time. You will have issues if you share the same account on two phones. If you use two phones simultaneously, you need to subscribe to a second user ID for your second phone. If you use two phones…
Upgrade Dell X51/X51V PDA to Rom A12
Support » PDA Support » Upgrade Dell X51/X51V PDA to Rom A12
*You can always ship the PDA to us and we can install it for you for $35 s&h. Contact us at support@asellertool.com for detail. Backup all personal data from your PDA, as this will wipe out all your data. Get a 1GB or 2GB SD card (4GB or above SDHC Card will not…
Change Both Number of Devices and Plan
Account » Change Both Number of Devices and Plan
To scan with multiple devices at the same time, we require that you have an account with a valid subscription for each device you intend to use. For example, if you want to scan with two iPhones then you would need two unique User IDs with an active subscription linked…
TurboLister Error Codes
TurboLister (Amazon listing software with FBA support) » Support » TurboLister Error Codes
Error Codes 200: New error. This is a new error in TurboLister. Please report this error with a screenshot so we can check it. 201: NOT_IN_PRODUCT_CATALOG Solution: You can’t sell it in a restricted category for your seller account. You can request approval…
Cloning (X51/X51V Only)
PDA Scouting Software » Installation » Cloning (X51/X51V Only)
* You can always ship the PDA to us and we can install it for you for $35 s&h. Contact us at support@asellertool.com for detail. The easiest way to install our software is to use the “SD Card Cloning” method. This will set up a Dell X51/X51v PDA with all…
How to Take a Screenshot
Support » How to Take a Screenshot
A screenshot is very important to show us the issue you are facing and will help us to understand the issue better. Even if you think it is not helpful to send a screenshot, we highly recommend you send one as it will help us solve your problem much faster. After you…
TSP 700II (MF ticketing)
TurboLister (Amazon listing software with FBA support) » Printer Setup » TSP 700II (MF ticketing)
Setup TSP 700II in TurboLister for MF ticketing. MF ticketing workflow. TSP 700II thermal printer is used to print out MF tickets, so you can insert it into each item you listed. This will help you locate the item easily once it is sold. It will print SKU info on…
Check Feed Status in the Feed screen
TurboLister (Amazon listing software with FBA support) » Check Feed Status in the Feed screen
After you create a shipment (FBA) or submit a listing feed to Amazon (Merchant Fulfill), you need to check the listing feed status (1) in the Feed screen. You can click ‘Link’ (2) to view the listing feed file submitted to Amazon or right-click on it to…
