If you have issues with our desktop software like PC Downloader, Mac downloader, FBAListing or other software, it is best to allow us to remote to your desktop to troubleshoot.

Please follow the steps below and we have a video to show you how to run and install. We use Firefox.

  1. Install TeamView 8 client software on your computer.
    1. Click here for Windows computer.
    2. Click here for Mac computer.
  2. Find where you download the file, click and run TeamView software.
  3. Provide the “Your ID” and password to us, so we can remote to your computer.


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Please do not use this for support questions.
If you have any questions this tutorial doesn't answer, please contact us here!

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