Add a new device

Each device/phone requires its own unique user id. You can not share the same user id on more than one device. And each user id needs to have its own subscription. We do not have one subscription to cover 2 accounts.

To add a new device, please follow the instructions below:

  1. Create a new unique user id for this new device.
  2. Make a new subscription with the new user id.

If you want to use a new device, you can transfer your account to your new device by following instructions here. If you just download database or transferred your account recently, you may not be able to transfer automatically and have to send us an email to to manually transfer for you.

Remove a device

If you no longer use a device, you can cancel the subscription associated with the user ID on that device. Please follow the steps here.

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Please do not use this for support questions.
If you have any questions this tutorial doesn't answer, please contact us here!

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Staff wrote: Feb 10, 2017

Each device requires its own user ID and subscription. So if you have 2 devices, you need to have 2 user IDs and 2 subscriptions.


Matt wrote: Feb 9, 2017

So if I own 2 devices I need to pay 2 subscriptions?


Staff wrote: Jan 26, 2017

The Amazon account is used for our inventory software like FBAListing.

For scouting, you need an unique user ID for each of your device. It has no relationship with your Amazon account.


Joe wrote: Jan 19, 2017

Can I have 2 unique users but one Amazon FBA account??