Add a new device

Each device/phone requires its own unique user id. You can not use the same user id on more than one device. We offer volume discount for multiple accounts for standard and professional plan. The pricing plan is here.

For standard and professional plan, you can sign up a subscription for up to 4 accounts. If you have 5 accounts or more, you need to create one subscription for 4 accounts, then another subscription for additional accounts.

For lite plan, you can only sign up a subscription for 1 account and additional subscription for each account.

To add a new device:

  1. Create a new unique user id or use your existing unassigned User ID for this new device.
  2. Cancel your current subscription.
  3. Make a new subscription with the User ID(s) you are going to use, enter them separated by a comma. (Ex. If you use 2 devices, you need to have two User ID(s) ast1 and ast2 for them. Then enter ast1,ast2 in “Enter your ASellertool user ID” (1) and password of ast1 in “Enter password” (2), then click “Subscribe” (3) )

  1. Send an email to support@asellertool.com for the refund request. Please state your User ID(s) and PayPal email.

If you only want to use a new device, you can transfer your account to your new device by following instructions here. If you just download database or transferred your account recently, you may not be able to transfer automatically and have to send us an email to manually transfer for you.

Remove a device

  1. Cancel your current subscription.
  2. Wait for the current billing period to end, then make a new subscription with the user IDs you are going to use by following the step 3 above.

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Please do not use this for support questions.
If you have any questions this tutorial doesn't answer, please contact us here!

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Staff wrote: Feb 10, 2017

Each device requires its own user ID and subscription. So if you have 2 devices, you need to have 2 user IDs and 2 subscriptions.


Matt wrote: Feb 9, 2017

So if I own 2 devices I need to pay 2 subscriptions?


Staff wrote: Jan 26, 2017

The Amazon account is used for our inventory software like FBAListing.

For scouting, you need an unique user ID for each of your device. It has no relationship with your Amazon account.


Joe wrote: Jan 19, 2017

Can I have 2 unique users but one Amazon FBA account??