1. Add a New User
  2. Remove a User
  • Professional plan: We offer a volume discount for multiple accounts.
  • Lite plan: There is no volume discount.

The pricing plans are here.

If you just want to use a new device, you can transfer your account to the new device by following the instructions here. If you just downloaded the database or transferred your account recently, you may not be able to transfer automatically and will have to send us an email to manually transfer the account for you.

Add a User or Sign Up Multiple Users

  1. Determine which User ID you are going to use with the new device. You can either use an existing, inactive User ID or, create a new unique User ID.
  2. Create a new subscription for the new User ID, using the same Paypal account as your other User ID(s).
  3. In one business day, you will receive a $5 refund for your new account’s subscription. This refund will occur after each payment.

Example: You want to have 2 users.

  1. Create two User IDs. For example, You create ast1 and ast2.
  2. Make a subscription for ast1, then make another subscription for ast2. Use the same Paypal account for both subscriptions.
  3. You now have 2 subscriptions under the same PayPal account. You will receive a $5 refund for the subscription of ast2 in one business day.

Remove a User from a Multiple Device Subscription

  1. Cancel the subscription for the User ID you’d like to remove.

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Please do not use this for support questions.
If you have any questions this tutorial doesn't answer, please contact us here!

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Staff wrote: Feb 10, 2017

Each device requires its own user ID and subscription. So if you have 2 devices, you need to have 2 user IDs and 2 subscriptions.


Matt wrote: Feb 9, 2017

So if I own 2 devices I need to pay 2 subscriptions?


Staff wrote: Jan 26, 2017

The Amazon account is used for our inventory software like FBAListing.

For scouting, you need an unique user ID for each of your device. It has no relationship with your Amazon account.


Joe wrote: Jan 19, 2017

Can I have 2 unique users but one Amazon FBA account??