If you need to change your service plan (upgrade from Lite to Professional, downgrade from Standard to Lite, change from monthly to yearly, etc.) please see the following steps:
- Use your current user ID to create a new subscription here with the new desired service plan. For instructions on how to make a new subscription, please click here. Due to a PayPal security feature, we cannot create or change a subscription for you. You have to login to your PayPal account to create or cancel any subscription yourself.
- Cancel your old subscription. For instructions on how to do so please click here.
- If there is any overlapping time between your 2 subscriptions for the same user ID, send email to firstname.lastname@example.org.
- Enter Change Service Plan as the subject.
- Please include your user IDs, old plan, and new plan.
- Billing will refund any overlapping time between the 2 subscriptions.
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