Data Download Troubleshooting & Tips

If you cannot get past the "Contacting ASellerTool Server..." screen, try one of the following:

  • Make sure the Windows Firewall is turned OFF.

    If your computer uses Windows XP, try these steps:

    • Click Start
    • Click Settings
    • Click Control Panel
    • Click "Classic View" in the top left hand corner of the screen
    • Click Windows Firewall
    • Click "Off"
    • Click "Yes" or "Ok" to any security warnings

    If your computer uses Windows Vista or Windows 7, try these steps:

    • Click Start (The orb in the bottom left corner of the screen)
    • Click Settings
    • Click Control Panel Click "Classic View" in the top left hand corner of the screen
    • Click Windows Firewall
    • Click "Off"
    • Click "Yes" or "Ok" to any security warnings

  • Make sure any Anti-Virus software is turned OFF,

    If your computer uses Windows XP, try these steps:

    • Open ActiveSync
    • Click File
    • Click Connections Settings and make sure it looks like this:
    • Make sure the 1st check box is checked
    • Make sure the 2nd check box is checked
    • Make sure the 3rd check box is NOT checked
    • Make sure the the next box "Your computer is connected to" is set to "The Internet"
    • Make sure the last check box is checked
    • Click OK

    • If your computer uses Windows Vista or Windows 7, try these steps:

    • Open Windows Mobile Device Center
    • Click Mobile Device Settings
    • Click Connections Settings and make sure it looks like this:
    • Make sure the 1st check box is checked
    • Make sure the 2nd check box is NOT checked
    • Make sure the the next box "Your computer is connected to" is set to "The Internet"
    • Make sure the next check box is checked
    • Make sure the last check box is NOT checked
    • Click OK
    • Take your PDA out of the cradle and do a Soft Reset.
    • Try doing a fresh data download.