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CamelCamelCamel can not remember my login or Keepa does not Work
Scoutly (Sourcing) » Scoutly scouting app » Support » CamelCamelCamel can not remember my login or Keepa does not Work
Issue: CamelCamelCamel can’t remember my login or Keepa does not Work Solution: Please make sure you Disable Private mode in Safari, then it will remember the login status. Please follow this link for instructions on disabling Private Mode.…
TurboLister Error Codes
TurboLister (Amazon listing software with FBA support) » Support » TurboLister Error Codes
Error Codes 200: New error. This is a new error in TurboLister. Please report this error with a screenshot so we can check it. 201: NOT_IN_PRODUCT_CATALOG Solution: You can’t sell it in a restricted category for your seller account. You can request approval…
Scoutly Error Codes
Scoutly (Sourcing) » Scoutly scouting app » Support » Scoutly Error Codes
Error Code Explanation and Solution: Please find the same error code and try the solution to see if it will fix your issue. Error Code Error Message Location Solution 2 Please enter account info at Menu -> Account Tap…
Dell X51 PDA Does not Turn On, Screen not Responding, Buttons do not Work
Support » PDA Support » Dell X51 PDA Does not Turn On, Screen not Responding, Buttons do not Work
Issue: My Dell X51 PDA does not turn on, the screen is not responding, or the buttons do not work. Solution: It is possible that you’ve enabled the lock button on your Dell X51. This will make your PDA lock down and not respond to touch or button commands.…
Fix Feed Error-Code 8567
TurboLister (Amazon listing software with FBA support) » Support » Fix Feed Error-Code 8567
This is the Amazon side issue. The solution here is to try to minimize this issue. It will not fix this issue, but it should be able to list some of your books. Steps: Download version 3.9.3 here. Go to Feed screen. You need to choose to view the feed history…
Sales Rank Does Not Match
Scoutly (Sourcing) » FAQ » Sales Rank Does Not Match
Amazon uses sales rank to indicate how fast an item is selling. Sales ranks are always changing. Amazon can update an item’s sales rank every several minutes. Our database or live search can only capture the sales rank at the moment when getting the…
Barcode “Not Found”
Scoutly (Sourcing) » Scoutly scouting app » Support » Setting Up Bluetooth Scanners » Barcode “Not Found”
The screen shows “Not Found” after scanning a barcode. Some users experience the following issue with their Opticon or KDC scanner. The barcode is being scanned in but continues to come up as “not found” until scanned five or six times. This…
Socket Scanner Laser Not Appearing
Support » PDA Support » Socket Scanner Laser Not Appearing
If the scanning laser doesn’t appear when you press the trigger, try performing the following steps on your PDA: Insert the scanner into the back of your PDA Tap the scanner icon in the bottom right corner of the screen. Tap “CF Scan…
Error: Cannot Connect to the Internet
TurboLister (Amazon listing software with FBA support) » Support » Error: Cannot Connect to the Internet
The program shows “No Internet connection” Try one of these solutions: Make sure you have an active internet connection. Test this by opening a web browser to see if you can connect to a web page. Check the settings on your Windows Firewall. You can…
Remove Items from Shipment
TurboLister (Amazon listing software with FBA support) » Support » Remove Items from Shipment
If you have an item that is restricted or can not list on Amazon, you can remove the item from your shipment. Go to box screen, find the box number that you put this item. Scan the FNSKU of the item inside (1). Click Unassigned (2) Go to unassigned area,…
Error: Cannot create shipment and add items
TurboLister (Amazon listing software with FBA support) » Support » Error: Cannot create shipment and add items
Error: Cannot create a shipment and add items Amazon requires the seller to create a shipment within 48 hours after the item is assigned to a fulfillment center. After 48 hours, you can no longer create a new shipment to that fulfillment center. You can only add…
List on Amazon from Scoutly
Scoutly (Sourcing) » Scoutly scouting app » Operation » List on Amazon from Scoutly
We recommend users to use our TurboLister fast listing on Amazon and create FBA shipments. If you are a small seller and just want to list from the phone. Here are the steps. Tap the Link icon Select List on Amazon option. Scoutly app will navigate to Amazon Seller…
Add a Google DNS server
Scoutly (Sourcing) » Scoutly scouting app » Support » Add a Google DNS server
If Scoutly has a connection error such as “ConnectFailure (no route to host)”, you can try to add a Google DNS server to your phone’s network. Go to the Settings app. Tap on Wi-Fi Tap on the current Wi-Fi network you are on. Scroll down and…
Socket Plug in CF Scanner is not Working
Support » PDA Support » Socket Plug in CF Scanner is not Working
. Scanner troubleshooting steps: 1. Gently remove the Socket scanner from the PDA 2. Look inside the PDA’s CF slot (where you insert the scanner) and make sure all pins are all straight up. If…
No Local Database or Not Enough Storage Space
Support » No Local Database or Not Enough Storage Space
No Local Database If you scan an item and receive a message that says “No Local Database – Switch to Live Search,” this means that the database has not been properly downloaded onto your device. See the following steps to troubleshoot this…
OVER_ASIN_GUIDANCE Error when adding an item to FBA Shipments
TurboLister (Amazon listing software with FBA support) » Support » OVER_ASIN_GUIDANCE Error when adding an item to FBA Shipments
OVER_ASIN_GUIDANCE Error According to Amazon Seller Support, when receiving this message it means that you or Amazon has reached the maximum inventory quota allowed for this product in the FBA warehouse, due to capacity or other restrictions determined by…
Google Voice Recognitions is not supported on this device
Scoutly (Sourcing) » Scoutly scouting app » Support » Google Voice Recognitions is not supported on this device
When you try to use the Microphone to do text to speech search, you have this error: “Google Voice Recognitions is not supported on this device”, you can try to install the Google voice search app. From your Android phone, install the Voice Search…
Received the message “not supported content type”
Scoutly (Sourcing) » Scoutly scouting app » Support » Received the message “not supported content type”
Issue: When you check item on your phone, the screen shows the message “not supported content type” Cause: If your phone connects to a public WiFi hotspot, it may ask for a security authentication or a term agreement before an Internet connection…
Can not Write to this SD Card during Downloading
Support » PDA Support » Can not Write to this SD Card during Downloading
If you see this error message: “Can not write to this SD card G;\. The media is write protected. This card my be defective. Please change to another SD card. It is also possible the SD card is locked. Please refer to this image to make sure the SD card is in…
“Invalid ISBN” or “Not Found”
Support » PDA Support » “Invalid ISBN” or “Not Found”
Getting “Invalid ISBN or “Not Found” message When scanning books, make sure you scan the ISBN barcode starting with 978, and not the UPC barcode starting with 0 or 1. For pocket-sized books (Mass Market Paperback), the ISBN barcode is on the first…
Tap FBA/Used/New Header, Amazon Page is Not Loading
Scoutly (Sourcing) » Scoutly scouting app » Support » Tap FBA/Used/New Header, Amazon Page is Not Loading
Issue After scanning an item, I used to be able to select the column heading “FBA”, “New” and “Used” and the app would display live additional details. Now no details are shown, just a close button with a blank screen. Please see…
Why is Days with Sales not appearing on certain items?
Scoutly (Sourcing) » FAQ » Why is Days with Sales not appearing on certain items?
Products with no available Days with Sales
Change Quantity or Remove Item from a Shipment
TurboLister (Amazon listing software with FBA support) » Support » Change Quantity or Remove Item from a Shipment
If you’ve already created a shipment and one of the items failed in the feed (ex. You are not allowed to list an item due to restriction), then you need to go to Amazon Seller Central to remove or change the quantity of the item. Please follow the steps…
Install SQL Server LocalDB Manually (TurboLister stop during starting)
TurboLister (Amazon listing software with FBA support) » Support » Install SQL Server LocalDB Manually (TurboLister stop during starting)
If TurboLister stops while starting on your computer, you can try to install the SQL Server LocalDB program manually. Step 1. Check your computer is 32 or 64 bits. Type *system” in start input. Click System Information Review System Type. If it is shown…
Remove an Item from a Shipment to the Holding Bin
TurboLister (Amazon listing software with FBA support) » Remove an Item from a Shipment to the Holding Bin
If you want to remove an item that is already in a shipment to the holding bin or delete it later from the holding bin, please follow the steps below. Go to the Box screen. Click on the shipment where the item belongs. Move the item to the unassigned. Select the…
Add link to list product on Amazon from the phone
Scoutly (Sourcing) » Scoutly scouting app » Operation » Create Custom Website Link » Add link to list product on Amazon from the phone
This is to show you how to add a custom link, so you can list your product on Amazon from the phone. Tap the link icon. Tap “Add a new URL link” Enter a name (ex. Amazon) enter the URL: https://sellercentral.amazon.com/product-search/search?q=[ASIN]…
Stop Amazon Page from Popping Up after Adding an Item
TurboLister (Amazon listing software with FBA support) » Support » Stop Amazon Page from Popping Up after Adding an Item
You can uncheck “Auto Open FBA Page” and “Auto Open Offer Page” to stop the Amazon page from popping up after adding an item.
Change Service Plan (Upgrade, Downgrade, from Monthly to Yearly Plan)
Account » Change Service Plan (Upgrade, Downgrade, from Monthly to Yearly Plan)
To change your current service plan, whether it is an upgrade, downgrade, or a change from monthly to yearly, please follow the steps outlined below: Click here to create a new subscription for the desired plan using your current user ID. We cannot change your…
Set up your New SD Card or Card from Old PDA
Scoutly (Sourcing) » PC Downloader » Set up your New SD Card or Card from Old PDA
*You need to use an SD card with a size of at least 2GB or larger. If the PDA was purchased from us, then it can read up to 16GB SD card. If you have your own PDA, then it can only read 2GB SD card. If have one of the scenarios below, you will need to set up the SD…
Link your MWS account to another AST user ID
Account » Link your MWS account to another AST user ID
Issue When you try to sync your MWS account with ASellerTool, you get error code 71 (1). Your Amazon MWS seller account is already synced with an existing ASellerTool account (2). You cannot sync your MWS account with a different ASellerTool account. If you…
How to Find Your Amazon Seller ID
TurboLister (Amazon listing software with FBA support) » How to Find Your Amazon Seller ID
Your Seller ID is not your Amazon store name. It is assigned by Amazon and is usually 14 letters long. Click here to login to your Amazon seller central account and your seller ID (Merchant Token) should appear on the page. If you cannot obtain your Amazon seller…
Troubleshooting
Scoutly (Sourcing) » PC Downloader » Troubleshooting
*If you need to contact us for any help, please check go to www.asellertool.com/support/Contact.htm Download Failed: Cannot Connect to host Verify your computer has an active internet connection by going to a popular website, like www.google.com . If you can get…
Config File Missing
Support » PDA Support » Config File Missing
“Config File Missing” error message: This means the database is not on your SD card or your SD card is defective. There are 2 solutions for this error message: Solution 1: Your current SD card is most likely defective. Take out the SD card Replace with…
How to Hire a Remote Worker to List for Me
TurboLister (Amazon listing software with FBA support) » Support » How to Hire a Remote Worker to List for Me
If you ship your items to a remote location or have a remote worker to list for you, please follow the steps below. They can use TurboLister to list your items, create a shipment, do box content and print out 2D box content barcode. But you should not give them…
Restricted Items
TurboLister (Amazon listing software with FBA support) » Restricted Items
Amazon can restrict sellers from selling certain items. These items are called Restricted Items. The program will notify you if an item is restricted to your account. Click ‘Menu’ -> ‘Restricted’, the program will open restricted items…
Connection fail during live search or database download
Scoutly (Sourcing) » Scoutly scouting app » Support » Connection fail during live search or database download
If you experience any connection fail, or name resolution error during the live search, it is possible the WiFi connection is not good. Please try the steps below. Restart the router. If you have access to the router, unplug it, wait 5 seconds, then plug it…
Contact Us
Contact Us
FAQ Cancel a subscription Scoutly Error code TurboLister Error code Create new or resume a subscription Use a New Credit Card Refund Policy Change Service Plan Add or remove users Move my account (user ID) to another device How to check if an item is…
Cannot create a shipment and add items
TurboLister (Amazon listing software with FBA support) » Support » Cannot create a shipment and add items
Error: Cannot create a shipment and add items CreateNewShipmentAsync ErrorCode = 0 Msg = Error in Creating New Shipment MWSError = True InternalError = Error: You must include a valid ShipmentId with a call to the CreateInboundShipment operation. Get…
Use Another Phone
Account » Use Another Phone
You cannot use the same user ID on two phones simultaneously. But you can log out of Scoutly from one phone. Then you can log in to Scoutly on your other phone. Make sure your current phone has a good Internet connection. Go to Menu, and scroll down until you see…
Audio
Scoutly (Sourcing) » Scoutly scouting app » Menu » Audio
You select which audio clip (2) to play for certain scenarios (1). Android: iPhone: *For quieter operation, you can choose the ‘vibrate’ (3) or ‘no sound’ option from the sound list for any result listed here. Explanation of Audio Indicators…
Check Feed Status in the Feed screen
TurboLister (Amazon listing software with FBA support) » Check Feed Status in the Feed screen
After you create a shipment (FBA) or submit a listing feed to Amazon (Merchant Fulfill), you need to check the listing feed status (1) in the Feed screen. You can click ‘Link’ (2) to view the listing feed file submitted to Amazon or right-click on it to…
Pay with Credit Card instead of PayPal
Account » Pay with Credit Card instead of PayPal
If you do not want to sign up for a subscription or pay with PayPal, we can send you an invoice and you can pay with a credit card. Here is a video to show you how to do it. 1. Let us know whether you need a package or a subscription. If it is a subscription, we need…
Authorize (sync) or renew Amazon Selling Partner Account with ASellerTool
TurboLister (Amazon listing software with FBA support) » Authorize (sync) or renew Amazon Selling Partner Account with ASellerTool
After you authorize your Amazon Selling Partner account (previously called Amazon MWS account) with ASellerTool, you will be able to: Use TurboLister to list your items on Amazon UK & EU Sellers can use Scoutly to check Amazon UK & EU pricing information, Allow…
Data Test
PDA Scouting Software » Select Menu » Data Test
You can verify that the data on your SD card is working properly by selecting the ‘Data Test’ feature in the select Menu. This will check the licenses and data files afresh to ensure all information is intact and functioning properly. Figure 26 Figure 27 If data…
Move to Another PDA
Support » PDA Support » Move to Another PDA
If you current PDA is defective and you want to use another PDA, please follow the instructions below: If the PDA does not have our software on it, you need to Install our software on your new PDA. The best way to do that is to clone your PDA with our clone…
Scanner won’t automatically scan or search
Scoutly (Sourcing) » Scoutly scouting app » Support » Setting Up Bluetooth Scanners » Scanner won’t automatically scan or search
Issue: When I use the socket mobile scanner, it scans the number, but you have to press “search” every time you scan an item. Solution: Your scanner is not adding an ‘Enter” or “Carriage Return” key to the end of your scanned…
Enter Account Info
Scoutly (Sourcing) » Scoutly scouting app » Enter Account Info
!Before entering the user ID, you need to disconnect the scanner by turning off the scanner or Bluetooth on your phone. After you disconnect your scanner from the phone, the phone’s keyboard will appear. 1. Account Screen 2. Create a New User ID 3. Enter an…
FBA Stranded Inventory
TurboLister (Amazon listing software with FBA support) » Support » FBA Stranded Inventory
Please follow the steps below to troubleshoot your FBA stranded inventory Check the feed status in TurboLister for that shipment, if the feed is complete, then they are successfully listed on Amazon.com. If you do merchant fulfillment, a successful feed means all…
Audio Configuration
PDA Scouting Software » Menu » Audio Configuration
When the PDA scans an item and gets a certain result, an audio cue will play from the PDA’s speakers or headset depending on the user’s preference. These audio cues are a good way to tell quickly whether an item is a good buy and are particularly useful if you are…
Format SD Card
Support » PDA Support » Format SD Card
If your SD card has an error or you want to delete everything from your SD card, you can format the SD card. Steps Insert SD card into your computer. Your computer will show a Removable Disk (1). That is your SD card. Right click on it and click…
Use a New Credit Card to Pay for Your Subscription
Account » Use a New Credit Card to Pay for Your Subscription
Use a New Credit Card You should already have this new credit card as a funding source in your PayPal account. If not, please follow this topic. Login to your Paypal account and click the “Activity” tab. Enter asellertool Change the Date as needed so…
Profit Trigger in the Cloud
Scoutly (Sourcing) » Scoutly scouting app » Menu » Profit Trigger » Profit Trigger in the Cloud
Edit the Profit Trigger in the Cloud Sync Profit Triggers between Phone and Cloud Share Profit Triggers with Other Accounts Edit the Profit Trigger in the Cloud From your phone, tap Cloud (1). From your computer, click…
Downloading the Database with Public WiFi
Scoutly (Sourcing) » Scoutly scouting app » Support » Downloading the Database with Public WiFi
Downloading the database through Public Wifi (Ex. Hotel, Library, Restaurant). After you connect to the Public WiFi, you need to use your phone’s browser and go to any webpage like www.google.com. Sometimes, it will navigate to the WiFi provider’s…
Settings
Scoutly (Sourcing) » Scoutly scouting app » Menu » Settings
1. Use Profit Trigger: The app will use the Profit Trigger. To learn more about Profit Triggers, click here for more info. 2. Classic View: Check this option to obtain the classic view of FBAScan’s Main Screen. 3. Calculate Profit based on FBA: The app…
How to Take a Screenshot
Support » How to Take a Screenshot
A screenshot is very important to show us the issue you are facing and will help us to understand the issue better. Even if you think it is not helpful to send a screenshot, we highly recommend you send one as it will help us solve your problem much faster. After you…
Wrong or Invalid License
Support » PDA Support » Wrong or Invalid License
“Invalid License” error message Solution 1: Your current SD card is defective. If you follow our Multiple SD Cards recommendation, you can quickly switch to your another SD card. Take out the SD card Replace with your back up SD card. Try to scan…
Downloading Database
Scoutly (Sourcing) » Scoutly scouting app » Operation » Downloading Database
If you want to scan items quickly, download the database onto your phone, available on our $35 Professional Plan. The lite plan only has a Live Search, not a Database. This will allow the app to check the price without accessing the Internet, then return the…
Multiple SD Cards
PDA Scouting Software » Best Practice » Multiple SD Cards
You download the pricing database to an SD card and our PDA program searches this database on the SD card to return the pricing information. So it is Mission Critical to have multiple SD cards with you when you go out scouting. If your current SD card fails in the…
Socket Scanner Warranty
Scoutly (Sourcing) » FAQ » Socket Scanner Warranty
Check if your scanner is still under warranty. Create a socket scanner customer account. Login to your account. Create a warranty request ticket.
Sharing Profit Triggers Between Accounts
Scoutly (Sourcing) » Scoutly scouting app » Menu » Profit Trigger » Sharing Profit Triggers Between Accounts
To share your trigger sets with other accounts: Let him login to Scoutly with your account. Download profit triggers Change back to his account on the account screen. Now his phone has your trigger sets. Add him to your scout team, you can…
TurboLister Release Notes
TurboLister (Amazon listing software with FBA support) » TurboLister Release Notes
Release Notes TurboLister is a FREE listing software for ASellerTool Scoutly users. You can always “download the latest version here. And then view the installation tutorial here. If you already use Scoutly (even on trial), you can also use TurboLister to list…
Troubleshoot SD card
Support » PDA Support » Troubleshoot SD card
How large is the SD card? If the PDA was from us, it can support up to 16GB SD card. If not, then it can only support a 2GB SD card. After you insert the SD card in your PDA, you can see the SD card through the File Explorer app from your PDA -> Program. If not, the…
Set Minimum and Maximum List Price
TurboLister (Amazon listing software with FBA support) » Set Minimum and Maximum List Price
You can set the minimum and maximum list price for your items. If your item’s list price is lower than your minimum price or higher than your maximum price, the item will be deactivated by Amazon and you will receive an email notification. Click Menu…
Disable Scanner Beep Sound
Scoutly (Sourcing) » Scoutly scouting app » Support » Setting Up Bluetooth Scanners » Disable Scanner Beep Sound
To disable sound from the Scoutly app, you enable Menu -> Settings -> Disable Sound. To disable the beep sound from the scanner, you need to find the scanner’s user manual and search for a command barcode to disable the beep. From your phone’s…
Operation Modes
Scoutly (Sourcing) » Scoutly scouting app » Operation » Operation Modes
Scoutly supports four operating modes to scan items. DB: (Database Only) The program will only search from the local database on the phone. For items not found in the database, it will return “not found.” You can pull those items away and use live…
Downloading to the SD Card
Scoutly (Sourcing) » PC Downloader » Downloading to the SD Card
We have a video showing you the process here. Please follow the steps below: If it is a new SD card or from another PDA, you need to setup your SD card with your current PDA before you can use a PC downloader to download the compatible database for your current…
Install Scoutly on Android Watch
Scoutly (Sourcing) » Scoutly scouting app » Scoutly App on Android Watch » Install Scoutly on Android Watch
Your Android watch needs to support Google Android Wear OS and have a Play Store app on your watch. If you are looking for an Android watch, we recommend Samsung Galaxy Watch 4 or newer. You can get a slightly used Galaxy Watch 4 for $150 from eBay. If you already…
Create a New or Resume Subscription
Account » Create a New or Resume Subscription
*Free Trial: If you are a new user, we will give you 100 live searches to try out the lite plan. If you sign up for a professional program, we will refund your first month’s payment in 7 business days so that you can try the professional plan free for 30…
Opticon OPN-2006 or Scanfob 2006
Scoutly (Sourcing) » Scoutly scouting app » Support » Setting Up Bluetooth Scanners » Opticon OPN-2006 or Scanfob 2006
Go to Settings -> Bluetooth*from your phone, then disable Bluetooth on your phone. This will ensure the scanner is *Not connected to the phone during the factory reset or configuration of the scanner. Please turn on your scanner, print the HID barcode below, and…
MWS Limitations on FBA/Used/New Price Display for Database Search
Scoutly (Sourcing) » Getting Started in Scoutly » MWS Limitations on FBA/Used/New Price Display for Database Search
Issue: Database search is missing some FBA offers, or used/new prices are not continuous (missing one or more prices in between) Explanation: The API imposes limitations to display FBA offers and continuous prices on our app. Amazon’s MWS program sorts the…
Restriction Notification on TurboLister
TurboLister (Amazon listing software with FBA support) » Add screen » Restriction Notification on TurboLister
Amazon does not allow you to sell every product. You need to apply for Amazon approval to sell certain products. This is called an Amazon restriction for your Amazon seller account. TurboLister will notify you if you are not authorized to sell this item TurboLister…
Advanced Triggers
Scoutly (Sourcing) » Scoutly scouting app » Menu » Advanced Triggers
Advanced Triggers allow experienced sellers to have more customization to set up a trigger. Create a New Trigger: Tap ‘+’ (1) to add a new trigger Check this box (2) to enable the trigger. Enable whether to use the item’s Average Sales Rank…
Troubleshoot Bluetooth Scanner
Scoutly (Sourcing) » Scoutly scouting app » Support » Setting Up Bluetooth Scanners » Troubleshoot Bluetooth Scanner
If your scanner does not scan barcode, or enter the wrong barcode number, or the number stays on the Scoutly screen, please follow the instructions below. After you connect the scanner to the phone in HID mode, the scanner will act just like a keyboard to the phone.…
Sign up Amazon Inventory Placement Service to Avoid Split Shipments
TurboLister (Amazon listing software with FBA support) » Reassign Fulfillment Center for Existing Item with FNSKU » Sign up Amazon Inventory Placement Service to Avoid Split Shipments
The best way to avoid split shipments is to sign up Amazon Inventory Placement service. You will pay extra for this service, but it will make your workflow more smooth, efficient and save time. Since almost all of your shipments will go to the warehouse close to you.…
Lowest Price in Offer Group
PDA Scouting Software » Pricing Display » Lowest Price in Offer Group
For each item, Amazon will get the 20 lowest prices in both used and new condition, then sort them into different groups based on condition, fulfillment channel (FBA or merchant), and seller rating. Amazon will then return only the lowest price from each group back to…
Scan Title with Camera
Scoutly (Sourcing) » Scoutly scouting app » Number/Title Entry » Scan Title with Camera
When the book has a barcode, you can use a scanner or camera to scan the barcode. If you only find the ISBN, you use the camera OCR option to scan the ISBN. You can use the title scan feature if you can not see the barcode or ISBN. Scan the cover page first. Steps to…
How to View Lic.Txt File on SD Card
Support » PDA Support » How to View Lic.Txt File on SD Card
Insert your SD card into your computer. You can use a USB SD card reader or go directly into the computer. After the SD card is inserted into your computer, File Explorer should open and show your SD card as a disk drive (1) Click on it and you will see the lic.txt…
Refund Policy
Account » Refund Policy
In general, there is no refund for subscription payments. If you no longer use the service, please cancel it here. Your service will remain active until the current subscription expires. Any unused time will not be refunded. However, there are two exceptions where we…
Check Restriction
Scoutly (Sourcing) » Scoutly scouting app » Operation » Check Restriction
Based on your selling history, Amazon can restrict you from selling particular products. They are called prohibited items to your seller account. Scoutly offers two kinds of restriction notification. 1. General Restriction Warning. 2. Seller Specific Restriction…
Cancel Subscription
Account » Cancel Subscription
We strive to meet your business needs in the best possible way. If you have a technical, billing, or equipment issue, we would love a second chance to make it right. This way, you can continue to use our complete suite of services: the Scoutly app to scout and…
Holding Bin
TurboLister (Amazon listing software with FBA support) » Ship screen » Holding Bin
Use Assign FC inside Holding Bin to preview Fulfillment assignment If you do not have enough items going to a fulfillment center, you do not need to create a shipment. You can move them into the holding bin. When you do a new batch, you can move items from the holding…
Run Scoutly on a Desktop Computer
Scoutly (Sourcing) » Scoutly scouting app » Run Scoutly on a Desktop Computer
Install from Google Play store Install from APK file Scoutly is a mobile app that runs on Android phones, Android tablets, iPhone and iPad. It does not run natively on your desktop computer. But you can install the AndY program on your computer, which will run…
Important: Scoutly Version 7 and Above Returns Total/Landed Price (List + Shipping Cost)
Scoutly (Sourcing) » Important: Scoutly Version 7 and Above Returns Total/Landed Price (List + Shipping Cost)
Critical Amazon Game Changing Policy: ASellerTool Scouting Programs Now Return LANDED Price. Background: Shipping cost for merchant-fulfilled (Non-FBA) items used to be a fixed $3.99. For example, a $4 list price and $3.99 shipping item will have a total price of…
Multiple Listings
Scoutly (Sourcing) » Scoutly scouting app » Operation » Multiple Listings
A UPC number can have multiple listings on Amazon.com. For example, a 6-pack of Coca-Cola and a 12-pack of Coca-Cola may share a UPC despite being differently packaged products. Depending on what mode you’re in you may or may not be able to view multiple listings…
How Do I Know If My PDA is a Rental PDA
Support » PDA Support » How Do I Know If My PDA is a Rental PDA
We can only issue refunds for a returned PDA if it is a locked down rental from us. Please follow the steps below to check if your PDA is a locked rental: In the ASellerTool program, click Menu (1), then click Exit (2) After you exit the program, if your PDA has a…
SDHC Card
Support » PDA Support » SDHC Card
Dell Axim X51/X51V PDAs do not officially support SD cards larger than 2GB. Cards larger than 2GB are called SDHC cards. There is, however, software that allows your PDA to read SDHC cards. Since this software is not officially supported by Dell, please use it at…
Listing Menu
PDA Scouting Software » Menu » Listing with PDA » Listing Menu
Figure 25 *With the exception of the ‘Close’, ‘About’, ‘Copy Description’, and ‘Import Comment’ commands, all other commands have corresponding barcodes that can be scanned to enable or disable them (scan again), so you do not need to touch the screen.…
Move TurboLister to a New Computer
TurboLister (Amazon listing software with FBA support) » Support » Move TurboLister to a New Computer
To move TurboLister to a new computer: Finish your shipment on your current computer. Export JSON file and save the JSON file in your drive. Install TurboLister your new computer. When TurboLister starts, click the Export button and select your JSON…
Trigger Configuration
PDA Scouting Software » Menu » Advanced Trigger » Trigger Configuration
Figure 14 Trigger Configurations: 1) Enable: Enables/disables this trigger to determine if an item is a buy or reject. 2) Ignore FBA Offer: When checked, this trigger will not consider FBA offers. Only Merchant Fulfilled Prices will be used to select the offer…
Bulk Removal Order
TurboLister (Amazon listing software with FBA support) » Bulk Removal Order
TurboLister allows you to create a bulk removal order for your old FBA inventories. In the Dashboard screen, click the Bulk Removal button. Select an operation profile. You can have multiple removal profiles for different removal options. Enter an order ID for…
Eject SD Card after Downloading
Support » PDA Support » Eject SD Card after Downloading
Here is a video that will show you how to eject an SD card safely from your computer, so that the database on your SD card does not become corrupted. Instructions: 1. Find File Explorer or your computer’s equivalent (like Finder, if you’re using a Mac) …
5 Workflows for Adding Items
TurboLister (Amazon listing software with FBA support) » 5 Workflows for Adding Items
After you create a batch, the program offers you 5 different workflows for adding items into this batch. Click the workflow button to select a workflow. Workflow A Presort your items based on condition, set a default price and grading options for the items to scan,…
Live Batch with Holding Bin Feature to Eliminate Split Shipments and Reduce Box Content
TurboLister (Amazon listing software with FBA support) » Live Batch with Holding Bin Feature to Eliminate Split Shipments and Reduce Box Content
Step by step tutorial on how to eliminate split shipments and also reduce your box content work: Create a new Live (1) batch Because you are working in a live batch, you will see a lot of splits (2) across many Amazon fulfillment centers. This is OK,…
Reassign Fulfillment Center for Existing Item with FNSKU
TurboLister (Amazon listing software with FBA support) » Reassign Fulfillment Center for Existing Item with FNSKU
Amazon can split your FBA items into multiple fulfillment centers. If you do not want to send items to a particular fulfillment center, keep those items in the TurboLister. You can then try to reassign those items to a different Fulfillment Center after several days or…
TurboLister (Amazon listing software with FBA support)
TurboLister (Amazon listing software with FBA support)
ASellerTool TurboLister software allows you to list items on Amazon as Fulfillment by Amazon (FBA) or Merchant Fulfillment (MF) in just a few simple steps. It is as good as any other paid ($$$) listing software, so you can save $40 or more every month from your hard…
PDA has No Sound
Support » PDA Support » PDA has No Sound
My PDA does not have sound anymore. Tap the Windows icon in the upper left-hand corner of the screen (1) Tap “Settings” (2) Tap “Sound & Notifications” (3) Make sure only “Programs” (4) is checked Tap OK (5) If there is…
Use Target Price as Initial List Price
TurboLister (Amazon listing software with FBA support) » Add screen » Use Target Price as Initial List Price
Amazon can deactivate your listing if your listing price is too high. TurboLister has a feature that will set a reasonable target price as your initial price, so you do not need to manually set a reasonable list price. This will allow you to use workflow A or B to…
Sales Score: Number of Days with Sales for an Item
Scoutly (Sourcing) » Scoutly scouting app » Operation » Sales Score: Number of Days with Sales for an Item
Definition Sales Score is the number of days out of the past 6 months that an item has sold at least one copy. Currently, only books and other media will return Sales Score. Sales Score is not available for Non-Media items. If a book or other media doesn’t…
Voice Search
Scoutly (Sourcing) » Scoutly scouting app » Number/Title Entry » Voice Search
You can use the Voice Search feature to speak a title when there is no barcode to scan. Tap on the Microphone icon to initiate a voice search. If this is the first time you are using this feature, you must tap the ALLOW button for the Scoutly app to be able to…
How to Use Scoutly on Android Wear (Watch)
Scoutly (Sourcing) » Scoutly scouting app » Scoutly App on Android Watch » How to Use Scoutly on Android Wear (Watch)
Scoutly supports Android Watch with Google Wear OS (Ex. Samsung Galaxy Watch 4). Scoutly Android Wear app is not a standalone app. It requires the Scoutly Android Phone app to run at the same time. Please follow the steps below to use Scoutly on Android Wear…