Error Code Explanation and Solution:
Please find the same error code and try the solution to see if it will fix your issue.
| Error Code | Error Message | Location | Solution |
|---|---|---|---|
| 2 | Please enter account info at Menu -> Account | Tap Menu-> Account and enter your user ID and password. Verify your account info here | |
| 3 | [Your-user-ID] does not exist | Tap Menu->Account and verify user ID is correct. Verify your account info here | |
| 4 | Password for user ID is wrong | Tap Menu-> Account and verify the correct password. Verify your account info here | |
| 5 | [Your-user-ID] is used by another phone | Live Search | Contact us with your reason for switching the device. |
| 11 | Live Search requires a Professional plan. | Live Search | Please upgrade to professional plan to use Live Search or change operating mode to “DB.” |
| 12 | High-frequency scanning is not allowed | Live Search | You scan too fast. Contact us if you want to increase the scanning rate |
| 13 | [Your-user-ID] is expired; please subscribe at http://www.asellertool.com/pricing.html | Live Search | Your previous subscription is expired. Please follow this topic to resume your subscription |
| 14 | Subscribe [your-user-ID] at http://www.asellertool.com/pricing.html (We refund the 1st month to new users) | Live Search | Follow this topic to start a subscription. NOTE: Only Professional subscriptions are eligible for 30-day trials. |
| 15 | You have not started trial local-DB scouting. | DB Download | Please either (1) follow this topic to start a subscription, or (2) register your MWS seller account here. |
| 16 | Listing tool usage has exceeded the limit for your Lite subscription. To continue to use TurboLister, please upgrade to a Professional plan. | TurboLister | Please upgrade your subscription to the Professional plan for [Your-user-ID] at http://www.asellertool.com/pricing.html |
| 17 | Seller-specific restriction notification requires you to sync your Amazon seller account with ASellertool. | LIVE Search | To receive seller-specific restriction notifications, you must have an Amazon professional seller account and sync your Amazon seller account with ASellertool. Or you can turn off this feature in Menu -> Settings -> Check Restriction on Accept. |
| 18 | Restriction notification requires an active authorization. Your past authorization with ASellertool has expired. Please renew the authorization. | LIVE Search | Authorize your seller account with ASellertool. |
| 19 | The past authorization of your Amazon Seller account is for a different Amazon marketplace | LIVE Search | Authorize your seller account with ASellertool for your current marketplace. |
| 21 | Authorize your Amazon Seller Account with ASellertool | LIVE Search | Sync your seller account with ASellertool |
| 31 | Account is not allowed to download the database. Please subscribe to the professional plan to download the database. | DB Download | A Professional plan is required to download the database. Follow this topic to create or resume your subscription. |
| 32 | [Your-user-ID] is only on the Lite plan for LV search. Upgrade to Standard or Professional plan to download DB | DB Download | A Standard or Professional plan is required to download the database. Follow this topic to upgrade your subscription. |
| 33 | [Your-user-ID] is used on two devices. Please use another AST account on the 2nd device.. | DB Download | We limit how often you can switch devices. Please create a 2nd AST account for your 2nd device. Or contact us with your reason for switching the device and indicate whether you use Google Fi as your phone carrier. |
| 34 | [Your-user-ID] has been used by another device recently.. | DB Download | We limit how often you can switch devices. See here. |
| 35 | To download the database, subscribe to the pro plan. Lite plan subscriber is not eligible to download the database. | DB Download | start a pro plan subscription (We refund your first payment in 7 days) |
| 36 | You have used your Amazon account for the trial. Subscribe [your-user-ID] to Professional. | DB Download | The Amazon Merchant account had been in use with two other AST accounts and thus is not eligible for trial use. To download the database, follow this topic to create a subscription. |
| 72 | One Amazon MWS seller account can only be assigned to one AST user account. | MWS Registration | Please see resolution |
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