Error Code Explanation and Solution:
Please find the same error code, and try the solution to see if it will fix your issue.
| Error Code | Error Message | Location | Solution |
|---|---|---|---|
| 2 | Please enter account info at Menu -> Account | Tap Menu-> Account and enter your user ID and password. Verify your account info here | |
| 3 | [Your-user-ID] does not exist | Tap Menu->Account and verify user ID is correct. Verify your account info here | |
| 4 | Password for user ID is wrong | Tap Menu-> Account and verify the correct password. Verify your account info here | |
| 5 | [Your-user-ID] is used by another phone | Live Search | Contact us with your reason for switching the device. |
| 11 | Live Search requires a Professional plan. | Live Search | Please upgrade to professional plan to use Live Search or change operating mode to “DB.” |
| 12 | High-frequency scanning is not allowed | Live Search | You scan too fast. Contact us if you want to increase the scanning rate |
| 13 | [Your-user-ID] is expired; please subscribe at http://www.asellertool.com/pricing.html | Live Search | Your previous subscription is expired. Please follow this topic to resume your subscription |
| 14 | Subscribe [your-user-ID] at http://www.asellertool.com/pricing.html (We refund the 1st month to new users) | Live Search | Follow this topic to start a subscription. NOTE: Only Professional subscriptions are eligible for 30-day trials. |
| 15 | You have not started trial local-DB scouting. | DB Download | Please either (1) follow this topic to start a subscription, or (2) register your MWS seller account here. |
| 16 | Listing tool usage has exceeded the limit for your Lite subscription. To continue to use TurboLister, please upgrade to a Professional plan. | TurboLister | Please upgrade your subscription to the Professional plan for [Your-user-ID] at http://www.asellertool.com/pricing.html |
| 17 | Seller-specific restriction notification requires you to sync your Amazon seller account with ASellertool. | LIVE Search | If you want to receive seller-specific restriction notifications, you need to have an Amazon professional seller account and sync your Amazon seller account with ASellertool. Or you can disable this feature in Menu -> Settings -> Check Restriction on Accept. |
| 18 | Seller-specific restriction notification requires active authorization. Your past authorization with ASellertool is expired. Please renew by performing a sync again. | LIVE Search | Sync your seller account with ASellertool. |
| 19 | The past authorization of your Amazon Seller account with ASellertool is for a different marketplace | LIVE Search | Sync your seller account with ASellertool for your current marketplace. |
| 21 | Authorize your Amazon Seller Account with ASellertool | LIVE Search | Sync your seller account with ASellertool |
| 31 | Account is not allowed to download the database. Please subscribe to the professional plan to download the database. | DB Download | A Professional plan is required to download the database. Follow this topic to create or resume your subscription. |
| 32 | [Your-user-ID] is on the Lite plan for LV search only. Upgrade to Standard or Professional plan to download DB | DB Download | A Standard or Professional plan is required to download the database. Follow this topic to upgrade your subscription. |
| 33 | [Your-user-ID] is used on two devices. Please use another AST account on the 2nd device.. | DB Download | We limit how often you can switch devices. Please create a 2nd AST account for your 2nd device. Or contact us with your reason for switching the device and indicate whether you use Google Fi as your phone carrier. |
| 34 | [Your-user-ID] has been used by another device recently.. | DB Download | We limit how often you can switch devices. See here. |
| 35 | To download the database, subscribe to the pro plan. Lite plan subscriber is not eligible to download the database. | DB Download | start a pro plan subscription (We refund your first payment in 7 days) |
| 36 | You have used your Amazon account for the trial. Subscribe [your-user-ID] to Professional. | DB Download | The Amazon Merchant account had been in use with two other AST accounts and thus is not eligible to be used for the trial. To download the database, follow this topic to create a subscription. |
| 72 | One Amazon MWS seller account can only be assigned to one AST user account. | MWS Registration | Please see resolution |
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