If you need to change your service plan (upgrade from Lite to Professional, downgrade from Professional to Lite, change from monthly to yearly, etc.) please see the following steps:
- Create a new subscription here for the new plan with your account. Instruction is here. Due to a PayPal security feature, we cannot modify a subscription for you. You have to log in to your PayPal account to create or cancel any subscription.
- Cancel your old subscription. Instruction is here.
- If there is any overlapping time between your 2 subscriptions for the same user ID, send an email to firstname.lastname@example.org.
- Enter Change Service Plan as the subject.
- Please include your user IDs, old plan, and new plan.
- Billing will refund any overlapping time between the 2 subscriptions.
Need more help with this?
If you have any questions this tutorial doesn't answer, please contact us here!