3. Contact Us

*Before contacting us, you can quickly find the answer to most questions by checking the FAQ or searching this manual. You can also join our Facebook community support group to get help (esp. questions related to how to sell on Amazon) from 4,000 experienced Amazon sellers. We also participate actively in our Facebook group.

Business Hours: Monday – Friday, 9:00 AM to 3 PM PDT.

FAQ

1. Create new or resume a subscription
2. How to check if an item is restricted
3. Cancel a subscription
4. Use a New Credit Card
5. Refund Policy
6. Change Service Plan
7. Add or remove users
8. Move my account (user ID) to another device
9. Scoutly Error code
10. Forget user ID, password or check your account status
11. Install PC Downloader to download database on your PDA
12. Sync your MWS Account

Contact

1. Email support@asellertool.com (We use ZenDesk ticket system). Please include your user ID, PayPal email address, and describe your issue as detail as possible. If you can attach a screenshot to show the issue, that will also help us to resolve your issue quickly. If you do not receive confirmation that we have received your email, please send your email to support@asellertool.zendesk.com.

2. Online Chat during our business hour (9 AM to 3 PM PST M-F)

3. Facebook ASellerTool Community Support Group. There are almost 3,500 Amazon sellers in our group that can help you with both our software issues and how to sell on Amazon. We also participate very actively in our Facebook group.

4. YouTube video tutorial channel to receive a new video tutorial on new features of Scoutly and TurboLister. We publish new videos regularly to demonstrate new features or show how to resolve certain technical issues.