Contact Us

*Before contacting us, you can quickly find the answer to most questions by checking the FAQ or searching this manual. You can also join our Facebook community support group to get help (esp. questions related to how to sell on Amazon) from 4,000 experienced Amazon sellers. We also participate actively in our Facebook group.

Business Hours: Monday – Friday, 9:00 AM to 3 PM PDT.

FAQ

1. Scoutly Error code
2. TurboLister Error code
3. Create new or resume a subscription
4. Cancel a subscription
5. Use a New Credit Card
6. Refund Policy
7. Change Service Plan
8. Add or remove users
9. Move my account (user ID) to another device
10. How to check if an item is restricted
11. Forget user ID, password or check your account status
12. Install PC Downloader to download database on your PDA
13. Sync your MWS Account

Contact

1. Email support@asellertool.com 1. Please include your user ID, PayPal email address. 2. Describe your issue in detail so we can duplicate it on our side. 3. If you can attach a screenshot to show the issue, it will also help us resolve your issue quickly. Here is the info on how to create a screenshot.

2. Online Chat during our business hour (9 AM to 3 PM PST M-F)

3. Facebook ASellerTool Community Support Group. There are almost 3,500 Amazon sellers in our group that can help you with our software issues and sell on Amazon. We also participate very actively in our Facebook group.

4. YouTube video tutorial channel to receive a new video tutorial on new features of Scoutly and TurboLister. We publish new videos regularly to demonstrate new features or show how to resolve certain technical issues.