FAQ

  1. Scoutly Error code
  2. TurboLister Error code
  3. Create new or resume a subscription
  4. Cancel a subscription
  5. Use a New Credit Card
  6. Refund Policy
  7. Change Service Plan
  8. Add or remove users
  9. Move my account (user ID) to another device
  10. How to check if an item is restricted
  11. Forget user ID, password or check your account status
  12. Install PC Downloader to download database on your PDA
  13. Sync your MWS Account in order to use TurboLister, or check restriction on your seller account in Scoutly.

Contact

  1. Business Hours: Monday – Friday, 8:30 AM to 3:30 PM PDT.
    Please make sure that you include the following 3 items in your email. Missing any of these might prompt our staff to ask for them which will further delay resolving your issue. Email to support@asellertool.com
    1. Your user ID and PayPal email address. This is needed to locate your account information. For your privacy, we do not save your name, phone number, and address.
    2. Describe your issue in detail with the steps to duplicate it. It is not helpful to just mention something like “error” or “doesn’t work”.
    3. Attach one or more screenshots to show the issue. This will help us to visualize and understand better. Here is the info on how to create a screenshot. If you still do not know how to create a screenshot, just use your phone (or another phone) to take a picture to show the error.
  1. After Hours Support: Join our Facebook community support group. There are 4,200 active Amazon sellers in our group that can help you with our software issues and sell on Amazon. We also participate in our Facebook group.
  1. YouTube video tutorial channel to receive a new video tutorial on new features of Scoutly and TurboLister. We publish new videos regularly to demonstrate new features or show how to resolve certain technical issues.

Feedback

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Please do not use this for support questions.
If you have any questions this tutorial doesn't answer, please contact us here!

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AST Staff wrote: Apr 10, 2017

We now return Landed (Total) price that includes both listing and shipping price. Please read this topic about Amazon game changing policy: http://www.asellertool.com/manual/1/en/topic/used-landed-price-list-shipping-cost