Contact Us

FAQ

1. Scoutly Error code
2. TurboLister Error code
3. Create new or resume a subscription
4. Cancel a subscription
5. Use a New Credit Card
6. Refund Policy
7. Change Service Plan
8. Add or remove users
9. Move my account (user ID) to another device
10. How to check if an item is restricted
11. Forget user ID, password, or check your account status
12. Install PC Downloader to download database on your PDA
13. Sync your MWS Account to use TurboLister, or check restriction on your seller account in Scoutly.

Contact

*Before contacting us and waiting for the answer, you can quickly find the answer to most questions by checking the FAQ above or searching the help manual with your question.

1. Business Hours: Monday – Friday, 8:30 AM to 3:30 PM PDT.
   Please make sure that you include the following three items in your email. Missing any of these three items will prompt our staff to ask again, which will delay resolving your issue. Email to support@asellertool.com
   1. Your user ID and PayPal email address. These are needed to locate your account information. We do not save your name, phone number, and address for your privacy.
   2. Describe your issue in detail with the steps to duplicate it. It is not helpful to mention “error” or “doesn’t work.”
   3. You also need to attach one or more screenshots to show the issue. The screenshots will help us to visualize and understand better. Here is the info on how . If you still do not know how to make a screenshot, you can use your phone (or another phone) to take a picture of the issue.

2. After Hours Support: Join our Facebook community support group. Four thousand two hundred active Amazon sellers in our group can help you with our software issues and sell on Amazon. We also participate in our Facebook group.

3. YouTube video tutorial channel to receive a new video tutorial on new features Scoutly and TurboLister. We publish new videos regularly to demonstrate new features or show how to resolve specific technical issues.