Business Hours: Monday – Friday, 9:00 AM to 3 PM PDT.


  1. Create new or resume a subscription
  2. How to check if an item is restricted
  3. Cancel a subscription
  4. Use a New Credit Card
  5. Refund Policy
  6. Change Service Plan
  7. Add or remove users
  8. Move my account (user ID) to another device
  9. Scoutly Error code
  10. Forget user ID, password or check your account status
  11. Install PC Downloader to download database on your PDA
  12. Sync your MWS Account


  1. Email (We use ZenDesk ticket system). Please include your user ID, PayPal email address, and describe your issue as detail as possible. If you can attach a screenshot to show the issue, it will also help us resolve your issue quickly. If you do not receive confirmation that we have received your email, please send your email to
  1. Online Chat during our business hour (9 AM to 3 PM PST M-F)
  1. Facebook ASellerTool Community Support Group. There are almost 3,500 Amazon sellers in our group that can help you with our software issues and sell on Amazon. We also participate very actively in our Facebook group.
  1. YouTube video tutorial channel to receive a new video tutorial on new features of Scoutly and TurboLister. We publish new videos regularly to demonstrate new features or show how to resolve certain technical issues.

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